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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive leadership in managing global teams and driving ServiceNow platform strategy, product lifecycle, and operational stability. Proven ability to cultivate relationships with senior leadership and oversee AI and automation initiatives within enterprise environments.
Highest-signal resume keywords
ServiceNow Platform LeadershipITSM KnowledgeGlobal Team ManagementAI And Automation ImplementationRelevant ServiceNow Certifications
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow DevelopmentProduct Lifecycle ManagementOperational Stability ManagementITIL ExperienceChange ManagementCapacity ReportingCost Metrics AnalysisGovernance ComplianceContinuous ImprovementSupplier Relationship Management
Soft Skills
Excellent Communication SkillsLeadership Through InfluenceCross-Functional Team CollaborationPerformance ManagementEmployee Satisfaction
Tools & Technologies
ServiceNowITOMCMDBCSDMDiscoveryEvent ManagementSPM
Certifications & Qualifications
Relevant ServiceNow CertificationsITIL Certification
Industry Keywords
IT Operations ServicesEnterprise PlatformsGlobal Company ExperienceConflict Of Interest AssessmentU.S. Export Control Compliance
Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Lead the Production Operations ServiceNow platform team
- Set strategy, product lifecycle development, and operational stability for the enterprise ServiceNow platform
- Manage a global product team and supplier partners through ServiceNow modernization, sustaining operations, and iterative improvements
- Manage enterprise product demand, development, upgrades, maintenance, and operational stability for ServiceNow applications, tools, and services
- Cultivate strategic relationships with senior Boeing leaders and suppliers
- Oversee day-to-day ServiceNow production operations, including planned and on-call emergent operations for a global enterprise
- Develop and execute the ServiceNow product roadmap and lifecycle, delivering advanced features aligned to business outcomes
- Partner with IT, HR, Legal, Finance, and Procurement stakeholders on platform strategy and improvements
- Manage key supplier relationships and budget
- Drive AI and automation initiatives using ServiceNow and integrated capabilities
- Lead hiring, performance management, career development, and employee satisfaction for a large global team
- Define and report capacity, change success rate, release cadence, and cost metrics
- Ensure governance and compliance with enterprise standards, support audits, and drive continuous improvement
Requirements
What you’ll need- 10+ years of experience leading through influence and partnering with cross-functional teams on projects and initiatives
- 5+ years of experience managing managers, with demonstrated leadership of multiple layers of management
- 5+ years of experience leading ServiceNow platform support and development
- 1+ years of experience leading or managing global teams
- Strong knowledge of ITSM, CMDB, CSDM, Discovery, ITOM, Event Management, and SPM
- Global (multi-national) company experience delivering IT Operations services and/or enterprise platforms
- Relevant ServiceNow certifications
- Proven experience leading a team in the implementation of AI and automation capabilities
- Excellent communication skills and experience communicating with senior executive leadership
- ITIL or similar IT Service Management experience
- Successful candidates must satisfy the Company’s Conflict Of Interest assessment process
- Must meet U.S. export control compliance requirements and be a U.S. Person as defined by 22 C.F.R. §120.62
- Employer will not sponsor applicants for employment visa status
Benefits
Comp & perks- Variable compensation opportunities
- Health insurance
- Flexible spending accounts
- Health savings accounts
- Retirement savings plans
- Life and disability insurance programs
- Paid time away from work
- Unpaid time away from work
- Relocation assistance is not a negotiable benefit for this position
- Employer will not sponsor applicants for employment visa status