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Senior Manager – Technology Governance, Optimization
Boeing. Lead end-to-end development and delivery of the enterprise application inventory, including capability delivery, governance operating model, policies, standards, roadmaps, and metrics .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in IT Governance, IT Operations, and IT Service Management, with a strong focus on developing and managing governance frameworks. Proficient in leveraging ServiceNow for IT asset management and compliance with regulatory requirements.
Highest-signal resume keywords
IT GovernanceServiceNow PlatformGovernance Framework DevelopmentIT Asset ManagementKPI Definition and Reporting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT GovernanceIT OperationsIT Service ManagementGovernance Framework DevelopmentKPI DefinitionData GovernanceAI Technologies for GovernanceML OpsSoftware Asset ManagementConfiguration Standards
Soft Skills
Stakeholder CommunicationExecutive Briefing
Tools & Technologies
ServiceNowCMDBSAM ToolsDiscovery ManagementEndpoint Management
Industry Keywords
ComplianceRisk ManagementPortfolio ValueTechnical Debt TrackingLifecycle Controls
Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Lead end-to-end development and delivery of the enterprise application inventory, including capability delivery, governance operating model, policies, standards, roadmaps, and metrics
- Lead the design, implementation, and continuous improvement of technology governance frameworks for APM
- Implement governance processes across ServiceNow modules, enforcing configuration standards and lifecycle controls
- Establish and run APM practices, including application inventory, rationalization, lifecycle status, technical debt tracking, and alignment to business capability heatmaps
- Define KPIs, dashboards, and regular reporting for platform health, compliance, risk, and portfolio value
- Partner with ServiceNow platform engineering, development operations, security, architecture, finance, and PMO to enforce platform guardrails and change control
- Manage stakeholder communications, executive briefings, and roadmap prioritization for governance initiatives
- Ensure compliance with data governance, privacy, and regulatory requirements as they apply to ServiceNow and APM data
Requirements
What you’ll need- 10+ years’ experience in an IT leadership role with exposure to IT Governance, IT Operations, IT Service Management, and/or IT audit
- 5+ years’ experience with the ServiceNow platform
- 5+ years’ experience with IT asset management, software asset management, or related tooling (CMDB, SAM tools, discovery/endpoint management)
- 5+ years’ experience identifying use cases, defining KPIs and demonstrating business impact
- 5+ years’ experience using critical business and financial acumen in order to influence and shape process and/or strategy
- Experience with developing and managing governance frameworks
- Experience leveraging AI technologies for governance and ML Ops
- Successful Candidates for this job must satisfy the Company’s Conflict Of Interest (COI) assessment process
- Must meet U.S. export control compliance requirements; a “U.S. Person” as defined by 22 C.F.R. §120.62 is required
- Employer will not sponsor applicants for employment visa status
Benefits
Comp & perks- Variable compensation opportunities
- Health insurance
- Flexible spending accounts
- Health savings accounts
- Retirement savings plans
- Life and disability insurance programs
- Paid and unpaid time away from work