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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in Telecommunications and Networking, with a strong focus on asset management and compliance. Proficient in Agile methodology and capable of translating business requirements into technical specifications while advocating for continuous improvement.
Highest-signal resume keywords
Telecommunications EngineeringNetworking (Cisco and Arista)Asset ManagementAgile MethodologyData Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TelecommunicationsNetworkingData AnalysisAsset ManagementProblem-SolvingBusiness AnalysisTechnical SpecificationsKPI EstablishmentSLA ManagementProcess Improvement
Soft Skills
Relationship BuildingCommunicationCollaborationStakeholder EngagementAnalytical Thinking
Tools & Technologies
ServiceNowM365MS Azure DevOpsCUCM AdministrationNetPlus Administration
Industry Keywords
Voice ServicesCompliance CriteriaContinuous ImprovementOperational ManagementSecurity Management
Tech Stack
Tools & technologiesAzureServiceNowUnity
About the role
Key responsibilities & impact- Act as workload manager for consultation requests submitted through ServiceNow, email, shoulder taps, and other channels
- Gather customer feedback on processes and improve request completion time
- Incorporate feedback into daily activities using Agile methodology or Product Lifecycle Management processes
- Consult with end-users to gather requirements and assess whether existing solutions meet needs
- Prioritize requests to design, test, and implement solutions
- Work with product suppliers on enhancements and issues not resolved in-house
- Select computing products and methods meeting security, problem management, capacity/performance management, and operational management requirements
- Serve as single point of contact for Voice Services
- Build and maintain relationships with business stakeholders and engineering teams
- Document and prioritize business requirements for non-standard voice service requests
- Translate business requirements into technical specifications and acceptance criteria
- Define and maintain asset management standards for voice infrastructure hardware, including servers
- Review compliance criteria and collaborate with stakeholders to maintain infrastructure compliance
- Establish KPIs and SLAs for service quality, availability, and affordability
- Report status and trends to stakeholders and leadership
- Facilitate technical review boards, stewardship councils, and working groups
- Drive standards and policies
- Advocate for continuous improvement, process improvement, and automation opportunities
Requirements
What you’ll need- 5+ years of experience partnering directly with product, platform, engineering, or technical operations teams to self-evaluate within delivery environments
- 5+ years of experience demonstrating exceptional business, analytical, and problem-solving skills
- 5+ years of experience gathering and analyzing date
- Experience in asset management
- 10+ years’ experience as a data or business analyst
- 10+ years’ experience in Networking (Cisco and Arista)
- 10+ years’ experience in Telecommunications in an engineering role (IP and TDM; specifically; Cisco UCM, Cisco Unity, Nortel, and Avaya)
- 5+ years’ experience deploying TSG standard solutions within classified areas
- 5+ years’ experience with unclassified telecommunications in classified areas
- 5+ years’ experience with encrypted communications devices in classified areas
- Experience with various software tools (M365, MS Azure Devops, ServiceNow, CUCM administration, NetPlus administration)
- Experience presenting complex data topics to business partners/stakeholders and technical audiences
- Experience creating procedure documentation for customized processes
- Successful candidates must satisfy the Company’s Conflict of Interest (COI) assessment process
- Must meet U.S. export control compliance requirements as a “U.S. Person” under 22 C.F.R. §120.62
- Employer will not sponsor applicants for employment visa status
- Language requirements: Not Applicable
- Education: Not Applicable
- No security clearance required
- This is not a Safety Sensitive Position
Benefits
Comp & perks- Health insurance
- Flexible spending accounts
- Health savings accounts
- Retirement savings plans
- Life and disability insurance programs
- Paid time away from work
- Unpaid time away from work
- Variable compensation opportunities
- Relocation assistance is not a negotiable benefit for this position