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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in Telecommunications and Networking, with a strong focus on asset management and compliance. Proficient in utilizing Agile methodology and Product Lifecycle Management to enhance service quality and operational efficiency.
Highest-signal resume keywords
Telecommunications EngineeringNetworking (Cisco and Arista)Asset ManagementAgile MethodologyServiceNow Administration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisProblem-SolvingBusiness AnalysisTechnical SpecificationsKPI and SLA EstablishmentVoice Services DocumentationEncrypted CommunicationsUnclassified TelecommunicationsCisco UCMCisco Unity
Soft Skills
Customer Feedback GatheringStakeholder Relationship ManagementProcess Improvement AdvocacyCollaborationPresentation Skills
Tools & Technologies
M365MS Azure DevOpsServiceNowCUCM AdministrationNetPlus Administration
Industry Keywords
Conflict of Interest AssessmentU.S. Export Control ComplianceIP and TDMTechnical OperationsContinuous Process Improvement
Tech Stack
Tools & technologiesAzureServiceNowUnity
About the role
Key responsibilities & impact- Act as workload manager for consultation requests submitted through official ServiceNow requests, email requests, shoulder taps, and other channels
- Gather customer feedback on processes and improve overall request completion time
- Incorporate feedback into daily activities using Agile methodology or Product Lifecycle Management processes
- Consult with end-users to gather requirements and determine whether existing solutions meet their needs
- Prioritize requests to design, test, and implement solutions
- Work with product suppliers on enhancements and issues not resolved in-house
- Choose computing products and methods meeting security, problem management, capacity/performance management, and operational management requirements
- Serve as the single point of contact for Voice Services and maintain relationships with business stakeholders and engineering teams
- Document and prioritize business requirements for non-standard voice service requests
- Translate business requirements into technical specifications and acceptance criteria
- Define and maintain asset management standards for voice infrastructure hardware, including servers
- Review compliance criteria and collaborate with stakeholders to maintain infrastructure compliance
- Establish KPIs and SLAs for service quality, availability, and affordability; report status and trends to stakeholders and leadership
- Facilitate technical review boards, stewardship councils, and working groups to drive standards and policies
- Advocate for continuous process improvement and automation opportunities
Requirements
What you’ll need- 5+ years of experience partnering directly with product, platform, engineering, or technical operations teams to self-evaluate within delivery environments
- 5+ years of experience demonstrating exceptional business, analytical, and problem-solving skills
- 5+ years of experience gathering and analyzing data
- Experience in asset management
- 10+ years’ experience as a data or business analyst
- 10+ years’ experience in Networking (Cisco and Arista)
- 10+ years’ experience in Telecommunications in an engineering role (IP and TDM; specifically; Cisco UCM, Cisco Unity, Nortel, and Avaya)
- 5+ years’ experience deploying TSG standard solutions within classified areas
- 5+ years’ experience with unclassified telecommunications in classified areas
- 5+ years’ experience with encrypted communications devices in classified areas
- Experience with M365, MS Azure DevOps, ServiceNow, CUCM administration, and NetPlus administration
- Experience presenting complex data topics to business partners/stakeholders and technical audiences
- Experience creating procedure documentation for customized processes
- Successful candidates must satisfy the Company’s Conflict of Interest (COI) assessment process
- Must meet U.S. export control compliance requirements; a “U.S. Person” as defined by 22 C.F.R. §120.62 is required
- Employer will not sponsor applicants for employment visa status
Benefits
Comp & perks- Variable compensation opportunities
- Health insurance
- Flexible spending accounts
- Health savings accounts
- Retirement savings plans
- Life and disability insurance programs
- Paid time away from work
- Unpaid time away from work
- Relocation assistance is not a negotiable benefit for this position