Customer Representative, Travel and Tourism

Boldr

. Serve as the first point of contact for adventure queries via phone, live chat, social media, and email .

Posted 10/8/2026full-timeRemote • CanadaJuniorMid-Level💰 CA$38,400 - CA$48,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service within the travel and adventure tourism sectors, with a strong focus on sales conversion and customer satisfaction. Proficient in managing multiple tasks while maintaining attention to detail and delivering timely responses.

Highest-signal resume keywords

Customer Service ExperienceSales Conversion SkillsMultitasking AbilityStrong Communication SkillsProblem-Solving Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer SupportSales KPIsBooking ManagementTravel LogisticsService Excellence

Soft Skills

EmpathyAttention to DetailAdaptabilityPositive Attitude

Tools & Technologies

Google WorkspaceMS OfficeHubSpotIntercomChat Platforms

Industry Keywords

Adventure TourismHospitalityTravelService-Driven EnvironmentsSmall Group Travel

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Serve as the first point of contact for adventure queries via phone, live chat, social media, and email
Convert inquiries into new bookings and answer customers’ pre-departure questions
Handle pre-booking and post-booking questions with empathy, accuracy, and professionalism
Work with local hosts worldwide to manage existing bookings and ensure a positive booking experience
Ensure responses are provided within 24 hours and inquiries are handled within established SLAs
Solve customer booking barriers and platform issues
Compose accurate replies to customer and host questions
Monitor and control multiple tasks and issues simultaneously
Track, document, prioritize, and escalate problems as needed
Share customer insights to continuously improve the user experience
Maintain current product and service knowledge
Deliver service excellence, maximize customer satisfaction, and maintain strong feedback scores

Requirements

What you’ll need

2–3+ years of customer service or customer support experience in hospitality, travel, adventure tourism, or other service-driven environments (email, phone, chat, or live support)
Experience in travel, hospitality, adventure tourism, outdoor retail, or lifestyle brands, preferably with exposure to small group travel
Experience supporting or handling small group travel, with an understanding of the unique needs, logistics, and guest expectations of these experiences
Previous experience in a sales-related or conversion-focused support role, ideally in a fast-paced or high-volume environment
A track record of achieving sales KPIs, conversion metrics, or booking targets
Excellent written and verbal communication skills, with the ability to adapt tone and style to different customers
Exceptional multitasking ability and strong attention to detail
Basic knowledge of cloud-based applications (Google Workspace, MS Office)
Strong problem-solving skills and the ability to provide solutions within established processes
Ability to handle unexpected tasks or changing priorities with composure and a positive attitude
Experience working remotely and using tools such as chat platforms, call systems, or CRMs (HubSpot or Intercom is a plus)

Benefits

Comp & perks

16 days annual leave + 9 public holidays
Quarterly performance-based sales bonus
Everyone goes on a free trip within our catalog their first year
A £500 annual travel voucher to spend our trip/s
30% Employee discount, plus 15% friends and family discount for our trips