Senior Customer Advocate

Boldr

. Deliver timely and professional support to customers across a range of inquiries and channels.

Posted 10/15/2026full-timePasig • PhilippinesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on delivering timely and professional support. Proficient in managing customer inquiries, utilizing CRM systems, and adapting to various eCommerce platforms to enhance customer satisfaction.

Highest-signal resume keywords

Customer Service ExperienceCRM or Ticketing Platform ExperienceCloud-Based Applications KnowledgeExcellent Communication SkillsECommerce or Logistics Platform Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceTroubleshootingOrder ProcessingDocumentationProblem TrackingProcess ImprovementReading ComprehensionVerbal CommunicationWritten CommunicationCustomer Experience Best Practices

Soft Skills

EmpathyCourtesyAdaptabilityOpen-MindednessFlexibility

Tools & Technologies

Google DriveGoogle SheetsGoogle DocsMS OfficeGorgiasShopifyFlexportAtlassian

Industry Keywords

Customer OrientationService ExcellenceContinuous Process ImprovementCustomer SatisfactionOrder-Related Queries

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Deliver timely and professional support to customers across a range of inquiries and channels.
Interact with customers to provide and process accurate, valid, and complete information with empathy, courtesy, and professionalism.
Manage customer tickets, troubleshooting, escalations, and investigations, ensuring accurate handling, timely responses, and proper documentation.
Track problems and ensure issues are prioritized, documented, tracked, and resolved.
Research and resolve order-related queries across platforms.
Process customer account and order updates, including address and contact changes.
Escalate issues properly and promptly to meet internal and external expectations.
Identify opportunities and recommendations for continuous process improvement.
Deliver service excellence and maximize customer satisfaction.
Work with the external team to stay updated on product and service knowledge.

Requirements

What you’ll need

At least a bachelor’s degree in any field you’re passionate about!
2-3 years of customer service experience (may it be email, phone, or chat support).
Previous experience in customer service.
Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
Excellent reading comprehension, and verbal, and written communication skills.
An ability to understand and communicate complex ideas to customers, both verbally and in written form.
Experience with a CRM or ticketing platform (e.g. Gorgias) is an advantage.
Familiarity with eCommerce or logistics platforms such as Shopify, Flexport, or Atlassian is an advantage.
Aptitude to quickly learn and navigate new technology, systems, and applications.
The ability to accept feedback gracefully and with an open mind.
Intermediate understanding of common Customer Experience best practices.
Customer orientation and ability to adapt/respond to different types of characters.
Maintain an open and flexible schedule.