Senior Customer Advocate

Boldr

. Interact with customers to provide and process accurate, valid, and complete information with empathy, courtesy, and professionalism .

Posted 11/11/2026full-timeMerida • MexicoSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on client satisfaction, effective communication, and problem-solving abilities. Proficient in utilizing cloud-based applications and CRM systems to enhance customer interactions and service delivery.

Highest-signal resume keywords

Customer Service ExperienceAnalytical ThinkingCommunication SkillsCloud-Based Applications KnowledgeCRM Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceProblem TrackingProcess ImprovementCloud-Based ApplicationsMS Office ApplicationsCRM Knowledge

Soft Skills

EmpathyAttention to DetailAdaptabilityOpen-MindednessCollaboration

Tools & Technologies

Google DriveGoogle SheetsGoogle Docs

Industry Keywords

Customer Experience Best PracticesService ExcellenceClient Satisfaction

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Interact with customers to provide and process accurate, valid, and complete information with empathy, courtesy, and professionalism
Conduct customer consultation calls, troubleshooting, escalations, and investigations
Perform problem tracking and ensure issues are prioritized, documented, tracked, and resolved
Escalate issues properly and promptly to meet internal and external expectations
Identify opportunities and recommendations for continuous process improvement
Deliver service excellence and maximize customer satisfaction
Work with the external team to stay updated on product and service knowledge
Collaborate with internal and external teams to address customer needs and provide timely, professional service

Requirements

What you’ll need

An analytical and critical thinker, with an eye for even the most minute of details
Passionate about client satisfaction
Available to work US business hours, with flexibility based on operational needs
At least a bachelor’s degree in any field
2-3 years of customer service experience (email, phone, or chat support)
Previous experience in customer service
Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications
Excellent reading comprehension, verbal, and written communication skills
Strong and effective phone contact handling skills
Ability to understand and communicate complex ideas to customers verbally and in writing
Knowledge and experience with CRM is a plus
Aptitude to quickly learn and navigate new technology, systems, and applications
Ability to accept feedback gracefully and with an open mind
Intermediate understanding of common Customer Experience best practices
Customer orientation and ability to adapt/respond to different types of characters