Senior Customer Advocate – Project based

Boldr

. Interact with customers to provide and process accurate, valid, and complete information with empathy, courtesy, and professionalism .

Posted 9/18/2026contractRemote • MexicoSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on empathy, effective communication, and problem-solving. Proficient in utilizing cloud-based applications and CRM systems to enhance customer experience and drive continuous improvement.

Highest-signal resume keywords

Customer Service ExperienceCloud-Based Applications KnowledgeCRM ExperienceEffective Communication SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ConsultationProblem TrackingProcess ImprovementService ExcellenceTechnical Navigation

Soft Skills

EmpathyAdaptabilityOpen-MindednessCollaborationCustomer Orientation

Tools & Technologies

Google DriveGoogle SheetsGoogle DocsMS Office Applications

Industry Keywords

Customer Experience Best PracticesContact Handling SkillsEscalation ManagementFeedback Acceptance

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Interact with customers to provide and process accurate, valid, and complete information with empathy, courtesy, and professionalism
Conduct customer consultation calls, troubleshooting, escalations, and investigations
Perform problem tracking and ensure issues are prioritized, documented, tracked, and resolved
Escalate issues properly and timely to meet internal and external expectations
Identify opportunities and recommendations for continuous process improvement
Deliver service excellence and maximize customer satisfaction
Collaborate with internal and external teams to handle customer needs
Work with the external team to stay updated on product and service knowledge

Requirements

What you’ll need

At least a bachelor’s degree in any field you’re passionate about
2-3 years of customer service experience (may it be email, phone, or chat support)
Previous experience in customer service
Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications
Excellent reading comprehension, verbal, and written communication skills
Strong and effective phone contact handling skills
Ability to understand and communicate complex ideas to customers, both verbally and in written form
Knowledge and experience with CRM is a plus
Aptitude to quickly learn and navigate new technology, systems, and applications
Ability to accept feedback gracefully and with an open mind
Intermediate understanding of common Customer Experience best practices
Customer orientation and ability to adapt/respond to different types of characters