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Boldr

Senior Customer Advocate – Project Based

Boldr

. Interact with customers to provide and process accurate, valid, and complete information with empathy, courtesy, and professionalism.

Posted 9/18/2026contractRemote • South AfricaSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on empathy, effective communication, and problem-solving. Proficient in utilizing cloud-based applications and CRM systems to enhance customer experience and satisfaction.

Highest-signal resume keywords
Customer Service ExperienceCloud-Based Applications KnowledgeCRM ExperienceEffective Communication SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer ConsultationProblem TrackingProcess ImprovementService ExcellenceTechnical Navigation
Soft Skills
EmpathyCourtesyAdaptabilityFeedback AcceptanceCollaboration
Tools & Technologies
Google DriveGoogle SheetsGoogle DocsMS Office Applications
Industry Keywords
Customer Experience Best PracticesCustomer OrientationEscalation ManagementContact Handling Skills

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Interact with customers to provide and process accurate, valid, and complete information with empathy, courtesy, and professionalism.
  • Conduct customer consultation calls, troubleshooting, escalations, and investigations.
  • Perform problem tracking and ensure issues are prioritized, documented, tracked, and resolved.
  • Ensure proper and timely escalation of issues to meet internal and external expectations.
  • Identify opportunities and recommendations for continuous process improvement.
  • Deliver service excellence and maximize customer satisfaction.
  • Work with the external team to stay updated on product and service knowledge.
  • Collaborate with internal and external teams to handle customer needs in a timely and professional manner.

Requirements

What you’ll need
  • At least a bachelor’s degree in any field you’re passionate about!
  • 2-3 years of customer service experience (may it be email, phone, or chat support).
  • Previous experience in customer service.
  • Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
  • Excellent reading comprehension, and verbal, and written communication skills.
  • Strong and effective phone contact handling skills.
  • An ability to understand and communicate complex ideas to customers, both verbally and in written form.
  • Knowledge and experience with CRM is a plus.
  • Aptitude to quickly learn and navigate new technology, systems, and applications.
  • The ability to accept feedback gracefully and with an open mind.
  • Intermediate understanding of common Customer Experience best practices.
  • Customer orientation and ability to adapt/respond to different types of characters.