Senior Customer Advocate – Project Based

Boldr

. Interact with customers to provide and process accurate, valid, and complete information with empathy, courtesy, and professionalism .

Posted 9/18/2026contractRemote • PhilippinesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on empathy, effective communication, and problem resolution. Proficient in utilizing cloud-based applications and MS Office to enhance customer interactions and support processes.

Highest-signal resume keywords

Customer Service ExperienceCloud-Based Applications KnowledgeCommunication SkillsProblem ResolutionCustomer Experience Best Practices

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceTroubleshootingProcess ImprovementDocumentationProblem TrackingCloud-Based ApplicationsMS Office ApplicationsReading ComprehensionVerbal CommunicationWritten Communication

Soft Skills

EmpathyCourtesyProfessionalismAdaptabilityInterpersonal Skills

Tools & Technologies

Google DriveGoogle SheetsGoogle Docs

Industry Keywords

Customer ConsultationService ExcellenceCustomer SatisfactionEscalation ManagementContact Handling

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Interact with customers to provide and process accurate, valid, and complete information with empathy, courtesy, and professionalism
Conduct customer consultation calls, troubleshooting, escalations, and investigations
Track problems and ensure issues are prioritized, documented, tracked, and resolved
Escalate issues properly and promptly to meet internal and external expectations
Identify opportunities and recommendations for continuous process improvement
Deliver service excellence and maximize customer satisfaction
Collaborate with internal and external teams to handle customer needs
Work with the external team to stay updated on product and service knowledge

Requirements

What you’ll need

At least a bachelor’s degree in any field
2-3 years of customer service experience (email, phone, or chat support)
Previous experience in customer service
Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications
Excellent reading comprehension, verbal, and written communication skills
Strong and effective phone contact handling skills
Ability to understand and communicate complex ideas to customers verbally and in written form
Aptitude to quickly learn and navigate new technology, systems, and applications
Intermediate understanding of common Customer Experience best practices
Customer orientation and ability to adapt/respond to different types of characters