Senior Customer Sales Advocate

Boldr

. Understand products thoroughly and clearly articulate the value proposition .

Posted 9/25/2026full-timeRemote • MexicoSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and the ability to manage customer interactions effectively, while identifying high-intent opportunities and supporting conversion workflows. Proficient in using CRM tools to track customer engagements and improve messaging strategies.

Highest-signal resume keywords

Customer-Facing ExperienceStrong Written And Verbal CommunicationProactive Follow-UpCRM FamiliarityOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Attention To DetailAdaptabilityOwnership And Accountability

Tools & Technologies

CRMIntercom

Industry Keywords

Customer SuccessSalesSupportOperationsHigh-Volume Environment

About the role

Key responsibilities & impact

Understand products thoroughly and clearly articulate the value proposition
Conduct system demos and guided product walkthroughs for potential clients
Own inbound customer conversations from initial inquiry through conversion via chat, email, SMS, and phone
Proactively follow up with leads using structured, multi-touch outreach
Identify and prioritize high-intent opportunities
Surface insights from customer interactions, including objections, friction points, and experience gaps
Support improvement of messaging, scripts, and conversion workflows
Maintain accurate tracking of customer interactions using CRM and communication tools

Requirements

What you’ll need

1–3 years of experience in a customer-facing role such as sales, support, customer success, or operations
Strong written and verbal communication skills with the ability to clearly and persuasively communicate value
Comfort managing multiple conversations in a fast-paced, high-volume environment
Proactive follow-up habits with strong ownership and accountability
Ability to identify and prioritize high-intent opportunities
Familiarity with CRM or customer communication tools (e.g., Intercom or similar platforms)
Strong organizational skills and attention to detail
Ability to learn quickly and adapt in a structured but evolving environment
Flexibility to work a shift schedule covering a 7am–10pm ET operating window, Monday through Friday; flexibility may be required for volume surges, PTO coverage, or business needs