Technical Support Advocate, T1

Boldr

. Respond to customer inquiries via chat and email support channels using the Intercom platform .

Posted 9/17/2026full-timeMerida • MexicoJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in SaaS customer support, technical troubleshooting, and effective communication. Proficient in guiding users through platform features and maintaining high standards of customer satisfaction.

Highest-signal resume keywords

SaaS Customer Support ExperienceTechnical TroubleshootingIntercom Platform FamiliarityPresentation Software KnowledgeData Analysis Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical TroubleshootingData AnalysisProcess ImprovementWebsite-Building ToolsContent Management SystemsAI-Powered ToolsPresentation SoftwareTemplate CustomizationCollaboration ToolsAccount Management

Soft Skills

Excellent Written CommunicationPatienceEmpathyActive ListeningStrong Collaboration

Tools & Technologies

IntercomGammaPowerPointGoogle SlidesCanva

Industry Keywords

SaaSHelp DeskTechnical SupportCustomer SatisfactionCreative Professionals

About the role

Key responsibilities & impact

Respond to customer inquiries via chat and email support channels using the Intercom platform
Provide technical troubleshooting by diagnosing and resolving user issues related to presentations, website building, account management, and platform functionality
Guide users through Gamma’s features, including AI content generation, template customization, publishing, and collaboration tools
Provide accurate, timely solutions with a professional and empathetic tone
Log customer interactions, track recurring issues, and contribute to knowledge base improvements
Escalate complex technical issues to tier 2 support or development teams
Educate users on platform capabilities and best practices for creating presentations and websites
Maintain high standards of response time, accuracy, and customer satisfaction

Requirements

What you’ll need

2 years of SaaS customer or technical support experience, preferably in technology or SaaS environments
Familiarity with help desk or ticketing systems (Intercom experience a plus)
Familiarity with website-building tools, content management systems, or presentation software
Strong technical aptitude for troubleshooting digital platforms and web-based apps
Excellent written communication skills with the ability to explain technical concepts clearly
Comfortable navigating multiple software applications simultaneously
Strong collaboration and verbal communication skills for internal teamwork
Patience, empathy, and active listening skills to understand customer needs
Organization and efficiency in time management and an ability to juggle many ongoing initiatives with grace
Strong organizational and time management skills with the ability to juggle multiple projects
Proficiency in data analysis and process/operations improvement
Detail-oriented with a proactive approach to problem-solving
Ability to work collaboratively within a team and adapt to changing project requirements
Experience supporting creative professionals, small businesses, or startups
Knowledge of presentation software (Gamma, PowerPoint, Google Slides, Canva)
Familiarity with AI-powered tools or generative platforms

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Boldr Website LinkedIn All Job Openings 501 - 1000 employees 💼 Consulting 📦 Logistics 📣 Marketing Consulting
Logistics
Marketing Boldr is a global company that specializes in managed outsourcing and global employment services. The company prides itself on being a certified B Corporation, focusing on ethical outsourcing by building teams that are an extension of the client's brand. Boldr provides a wide array of services including customer experience support, engineering, data, and technical services, primarily targeting industries such as eCommerce and SaaS. It is committed to creating circular value for its clients, careers of its team members, and the communities it operates in, aligning with principles of social sustainability and impact. With a strong emphasis on creating a sense of purpose and belonging, Boldr offers expertise in global recruiting, onboarding, and performance management, supporting over 100 client partners globally. Technical Support Advocate, T1 🔥 1 hour ago 🏢🏡 Merida – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer 🚫👨‍🎓 No degree required 👻 Ghost score 10% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Respond to customer inquiries via chat and email support channels using the Intercom platform
Provide technical troubleshooting by diagnosing and resolving user issues related to presentations, website building, account management, and platform functionality
Guide users through Gamma’s features, including AI content generation, template customization, publishing, and collaboration tools
Provide accurate, timely solutions with a professional and empathetic tone
Log customer interactions, track recurring issues, and contribute to knowledge base improvements
Escalate complex technical issues to tier 2 support or development teams
Educate users on platform capabilities and best practices for creating presentations and websites
Maintain high standards of response time, accuracy, and customer satisfaction 🎯 Requirements
2 years of SaaS customer or technical support experience, preferably in technology or SaaS environments
Familiarity with help desk or ticketing systems (Intercom experience a plus)
Familiarity with website-building tools, content management systems, or presentation software
Strong technical aptitude for troubleshooting digital platforms and web-based apps
Excellent written communication skills with the ability to explain technical concepts clearly
Comfortable navigating multiple software applications simultaneously
Strong collaboration and verbal communication skills for internal teamwork
Patience, empathy, and active listening skills to understand customer needs
Organization and efficiency in time management and an ability to juggle many ongoing initiatives with grace
Strong organizational and time management skills with the ability to juggle multiple projects
Proficiency in data analysis and process/operations improvement
Detail-oriented with a proactive approach to problem-solving
Ability to work collaboratively within a team and adapt to changing project requirements
Experience supporting creative professionals, small businesses, or startups
Knowledge of presentation software (Gamma, PowerPoint, Google Slides, Canva)
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