Technical Support Advocate, T1

Boldr

. Respond to customer inquiries via chat and email using Intercom .

Posted 9/17/2026full-timeCape Town • South AfricaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in SaaS customer support, with a strong focus on troubleshooting digital platforms and web-based applications. Proficient in using help desk systems like Intercom and knowledgeable in presentation software and AI-powered tools.

Highest-signal resume keywords

SaaS Customer Support ExperienceIntercom ProficiencyTechnical Troubleshooting SkillsExcellent Written CommunicationData Analysis and Process Improvement

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical TroubleshootingData AnalysisProcess ImprovementPresentation SoftwareWebsite-Building ToolsContent Management SystemsAI-Powered ToolsDigital Platform SupportTime ManagementProblem-Solving

Soft Skills

EmpathyActive ListeningCollaborationOrganizationVerbal Communication

Tools & Technologies

IntercomGammaPowerPointGoogle SlidesCanva

Industry Keywords

SaaSCustomer SupportTechnical SupportHelp DeskCreative ProfessionalsSmall BusinessesStartups

About the role

Key responsibilities & impact

Respond to customer inquiries via chat and email using Intercom
Diagnose and resolve user issues related to presentations, website building, account management, and platform functionality
Guide users through Gamma’s AI content generation, template customization, publishing, and collaboration features
Provide accurate and timely solutions with a professional and empathetic tone
Log customer interactions, track recurring issues, and contribute to knowledge base improvements
Escalate complex technical issues to tier 2 support or development teams
Educate users on platform capabilities and best practices for creating presentations and websites
Maintain high standards of response time, accuracy, and customer satisfaction

Requirements

What you’ll need

2 years of SaaS customer or technical support experience, preferably in technology or SaaS environments
Familiarity with help desk or ticketing systems (Intercom experience a plus)
Familiarity with website-building tools, content management systems, or presentation software
Strong technical aptitude for troubleshooting digital platforms and web-based apps
Excellent written communication skills with the ability to explain technical concepts clearly
Comfortable navigating multiple software applications simultaneously
Strong collaboration and verbal communication skills for internal teamwork
Patience, empathy, and active listening skills to understand customer needs
Organization and efficiency in time management and an ability to juggle many ongoing initiatives
Strong organizational and time management skills with the ability to juggle multiple projects
Proficiency in data analysis and process/operations improvement
Detail-oriented with a proactive approach to problem-solving
Ability to work collaboratively within a team and adapt to changing project requirements
Experience supporting creative professionals, small businesses, or startups
Knowledge of presentation software (Gamma, PowerPoint, Google Slides, Canva)
Familiarity with AI-powered tools or generative platforms

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Boldr Website LinkedIn All Job Openings 501 - 1000 employees 💼 Consulting 📦 Logistics 📣 Marketing Consulting
Logistics
Marketing Boldr is a global company that specializes in managed outsourcing and global employment services. The company prides itself on being a certified B Corporation, focusing on ethical outsourcing by building teams that are an extension of the client's brand. Boldr provides a wide array of services including customer experience support, engineering, data, and technical services, primarily targeting industries such as eCommerce and SaaS. It is committed to creating circular value for its clients, careers of its team members, and the communities it operates in, aligning with principles of social sustainability and impact. With a strong emphasis on creating a sense of purpose and belonging, Boldr offers expertise in global recruiting, onboarding, and performance management, supporting over 100 client partners globally. Technical Support Advocate, T1 🔥 1 hour ago 🏢🏡 Cape Town – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer 🚫👨‍🎓 No degree required 👻 Ghost score 10% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Respond to customer inquiries via chat and email using Intercom
Diagnose and resolve user issues related to presentations, website building, account management, and platform functionality
Guide users through Gamma’s AI content generation, template customization, publishing, and collaboration features
Provide accurate and timely solutions with a professional and empathetic tone
Log customer interactions, track recurring issues, and contribute to knowledge base improvements
Escalate complex technical issues to tier 2 support or development teams
Educate users on platform capabilities and best practices for creating presentations and websites
Maintain high standards of response time, accuracy, and customer satisfaction 🎯 Requirements
2 years of SaaS customer or technical support experience, preferably in technology or SaaS environments
Familiarity with help desk or ticketing systems (Intercom experience a plus)
Familiarity with website-building tools, content management systems, or presentation software
Strong technical aptitude for troubleshooting digital platforms and web-based apps
Excellent written communication skills with the ability to explain technical concepts clearly
Comfortable navigating multiple software applications simultaneously
Strong collaboration and verbal communication skills for internal teamwork
Patience, empathy, and active listening skills to understand customer needs
Organization and efficiency in time management and an ability to juggle many ongoing initiatives
Strong organizational and time management skills with the ability to juggle multiple projects
Proficiency in data analysis and process/operations improvement
Detail-oriented with a proactive approach to problem-solving
Ability to work collaboratively within a team and adapt to changing project requirements
Experience supporting creative professionals, small businesses, or startups
Knowledge of presentation software (Gamma, PowerPoint, Google Slides, Canva)
Familiarity with AI-powered tools or generative platforms Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs IFS Support Analyst 🕒 August 28 Interpath Advisory 501 - 1000 💼 Consulting 💸 Finance 💳 Fintech Website LinkedIn All Job Openings IFS Support Analyst providing functional and technical support for Interpath’s internal ERP platform. Resolving incidents, managing access, testing upgrades, and improving systems for global advisory teams. 🏢🏡 Cape Town – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Cloud ERP ServiceNow Finance Systems Support Analyst 🕒 August 11 Collinson 1001 - 5000 ✈️ Travel 🏨 Hospitality 🚗 Transport Website LinkedIn All Job Openings Finance Systems Support Analyst managing D365 F&O and business systems for Collinson, a global travel experiences, loyalty, and insurance provider. Supporting users, upgrades, security, and system efficiency. 🏢🏡 Cape Town – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer ERP Python SQL Technical Support Engineer 🕒 August 5 Root Inc. 1001 - 5000 🚘 Automotive 💼 Consulting 📦 Logistics Website LinkedIn All Job Openings Technical Support Engineer maintaining Root’s insurance platform for Cape Town clients. Resolving production issues, delivering Change Requests, and improving support knowledge and automation. 🏢🏡 Cape Town – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer AWS Chai DynamoDB EC2 JavaScript Mocha Node.js TypeScript Support Technician – Architectural 🕒 January 20 SAOTA 51 - 200 🏗️ Construction 🏨 Hospitality 🏠 Real Estate Website LinkedIn All Job Openings Support Technician for Architectural Research Team at SAOTA, preparing drawings, imagery, and documentation. Contributing to office-wide templates, manuals, libraries, and digital resources. 🏢🏡 Cape Town – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer View More Support Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Remote jobs Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources About us Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder API docs Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs