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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates hands-on technical troubleshooting and support capabilities, with proficiency in installing and modifying software and hardware systems. Excels in customer communication and problem-solving, ensuring effective resolution of technical issues in a fast-paced environment.
Highest-signal resume keywords
Technical Support ExperienceSoftware InstallationWeb-Based Applications KnowledgeCreative Problem-Solving SkillsNative English Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical TroubleshootingSoftware InstallationDatabase Performance TuningSystem Compatibility TestingTechnical DocumentationHardware ModificationSoftware UpdatesProcess ImprovementTechnical Ticket ResolutionUser Training
Soft Skills
Creative Problem-SolvingEffective CommunicationTeam CollaborationAdaptabilityCustomer Support
Industry Keywords
Real Estate TermsTechnical ApplicationsWorkflow OptimizationVendor Software EvaluationRemote Work
About the role
Key responsibilities & impact- Provide hands-on technical troubleshooting, feature explanations, and best-practice guidance for the product
- Support customers, partners, and colleagues in a fast-paced environment
- Install, modify, and make minor repairs to computer hardware and software systems
- Resolve staff-generated technical tickets and troubleshoot technical and process issues
- Consult users to determine appropriate hardware and software needs
- Study technical applications and recommend improvements to maximize system capabilities
- Test compatibility of new programs with existing systems
- Confirm program objectives and specifications through testing and modifications
- Evaluate vendor-supplied software for compatibility with existing hardware and programs
- Install software and applications needed for workflow
- Train users through videos, manuals, and digital instruction pages
- Maintain system capability
- Perform software, network, and database performance tuning
- Document hardware and software updates
- Stay current on technical advancements through workshops, publications, and professional societies
- Draft operational instructions and reference materials for users
- Support other team members to ensure program success
Requirements
What you’ll need- 2 years of technical support experience, preferably supporting customers via email and chat
- Experience installing software and programs on computers and/or phones
- Technical know-how to solve bugs and resourcefulness to find solutions
- Intermediate-level knowledge of web-based and mobile applications
- Availability to work US business hours and weekends, with flexibility based on operational needs
- Native or near-native written and spoken English with excellent grammatical accuracy
- Ability to understand and explain complex and abstract concepts simply
- Ability to convey tone properly via written communications
- Creative problem-solving skills
- Proficiency navigating multiple resources and troubleshooting independently
- Basic knowledge of real estate terms and processes
- Ability to handle escalations
- Flexible work schedule
- Proven ability to work remotely as part of a team with little direction highly desired