FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in SQL for data troubleshooting and optimization, along with strong client-facing technical support skills. Capable of managing multiple priorities while maintaining high standards of client satisfaction and effective communication.
Highest-signal resume keywords
SQL Query OptimizationTechnical Support ExperienceJira Ticket TrackingWeb Application FunctionalityData Analysis Tools
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SQLData TroubleshootingWeb Application ArchitectureComplex Query WritingSystem Behavior Debugging
Soft Skills
Strong Communication SkillsDetail-OrientedProblem-Solving SkillsProactive ApproachCustomer-Focused
Tools & Technologies
JiraZendeskGoogle Sheets
Certifications & Qualifications
Cybersecurity Refresher
Industry Keywords
Client-Facing SupportImplementation RoleTechnical SystemsData PlatformsContinuous Learning
Tech Stack
Tools & technologiesCyber SecuritySQL
About the role
Key responsibilities & impact- Execute customer implementations in partnership with Project Managers, meeting timelines, requirements, and quality standards
- Provide first- and second-level technical support for post-sale customers through inbound channels
- Debug, optimize, and troubleshoot complex data flows, advanced SQL queries, system behaviors, and web-application architectures
- Communicate resolution timelines, status updates, and next steps to customers, direct leaders, and client stakeholders
- Investigate and resolve implementation-related support requests
- Build, maintain, and structure technical knowledge bases and SOPs for clients and T1/T2 teams
- Identify recurring issues and recommend process or system improvements
- Collaborate with internal technical and product teams on escalated issues
- Support testing, validation, and post-implementation stabilization
- Maintain high standards of client satisfaction, accuracy, and responsiveness
- Act as the highest escalation point for complex technical and implementation issues
- Complete annual cybersecurity refreshers
- Complete assigned learning courses aligned with Team Captain criteria within the first 90 days and ongoing
Requirements
What you’ll need- Practical working knowledge of SQL or strong experience working with technical systems, including writing complex queries, optimization, and data troubleshooting
- Experience supporting software, data platforms, or web-based applications
- Proven experience working with ticket tracking systems such as Jira and Zendesk
- Open and flexible schedule
- Ability to manage competing priorities and meet deadlines consistently
- Strong understanding of web application functionality and data flows between systems
- Experience in a client-facing technical support or implementation role (preferred)
- Comfort working with Google Sheets or similar data analysis tools
- Strong written and verbal communication skills
- Clear, professional, and customer-focused communication
- Friendly, confident, and approachable manner with clients and teammates
- Detail-oriented with strong problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
- Curiosity about technology and commitment to continuous learning
- Proactive approach to identifying issues and suggesting improvements
- Structured thinking and ability to balance short-term fixes with long-term improvements
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Boldr Website LinkedIn All Job Openings 501 - 1000 employees 💼 Consulting 📦 Logistics 📣 Marketing Consulting
- Logistics
- Marketing Boldr is a global company that specializes in managed outsourcing and global employment services. The company prides itself on being a certified B Corporation, focusing on ethical outsourcing by building teams that are an extension of the client's brand. Boldr provides a wide array of services including customer experience support, engineering, data, and technical services, primarily targeting industries such as eCommerce and SaaS. It is committed to creating circular value for its clients, careers of its team members, and the communities it operates in, aligning with principles of social sustainability and impact. With a strong emphasis on creating a sense of purpose and belonging, Boldr offers expertise in global recruiting, onboarding, and performance management, supporting over 100 client partners globally. Technical Support Specialist – T3 🔥 1 hour ago 🏢🏡 Tacloban City – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support 👻 Ghost score 10% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Execute customer implementations in partnership with Project Managers, meeting timelines, requirements, and quality standards
- Provide first- and second-level technical support for post-sale customers through inbound channels
- Debug, optimize, and troubleshoot complex data flows, advanced SQL queries, system behaviors, and web-application architectures
- Communicate resolution timelines, status updates, and next steps to customers, direct leaders, and client stakeholders
- Investigate and resolve implementation-related support requests
- Build, maintain, and structure technical knowledge bases and SOPs for clients and T1/T2 teams
- Identify recurring issues and recommend process or system improvements
- Collaborate with internal technical and product teams on escalated issues
- Support testing, validation, and post-implementation stabilization
- Maintain high standards of client satisfaction, accuracy, and responsiveness
- Act as the highest escalation point for complex technical and implementation issues
- Complete annual cybersecurity refreshers
- Complete assigned learning courses aligned with Team Captain criteria within the first 90 days and ongoing 🎯 Requirements
- Practical working knowledge of SQL or strong experience working with technical systems, including writing complex queries, optimization, and data troubleshooting
- Experience supporting software, data platforms, or web-based applications
- Proven experience working with ticket tracking systems such as Jira and Zendesk
- Open and flexible schedule
- Ability to manage competing priorities and meet deadlines consistently
- Strong understanding of web application functionality and data flows between systems
- Experience in a client-facing technical support or implementation role (preferred)
- Comfort working with Google Sheets or similar data analysis tools
- Strong written and verbal communication skills
- Clear, professional, and customer-focused communication
- Friendly, confident, and approachable manner with clients and teammates
- Detail-oriented with strong problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
- Curiosity about technology and commitment to continuous learning
- Proactive approach to identifying issues and suggesting improvements
- Structured thinking and ability to balance short-term fixes with long-term improvements Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score View More IT Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Remote jobs Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources About us Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder API docs Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs