Technical Support Specialist – T3

Boldr

. Compose thoughtful, personalized responses to customer requests .

Posted 10/9/2026full-timeRemote • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical and critical thinking skills to troubleshoot and resolve customer issues effectively while maintaining a high level of client satisfaction. Proficient in managing customer support tickets and utilizing cloud-based applications to enhance service delivery.

Highest-signal resume keywords

Technical Support ExperienceCustomer Satisfaction FocusExcellent English Communication SkillsCloud-Based Applications KnowledgeAnalytical Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingCustomer Support Ticket ManagementCloud-Based ApplicationsMS Office Applications

Soft Skills

CuriosityAttention to DetailProactive AttitudeAdaptabilityAbility to Accept Feedback

Tools & Technologies

Google DriveGoogle SheetsGoogle Docs

Industry Keywords

Customer OrientationService ExcellenceProcess ImprovementClient DashboardsUS Business Hours Availability

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Compose thoughtful, personalized responses to customer requests
Triage incoming requests and identify trends in customer issues for the wider team
Provide and process accurate, valid, and complete customer information professionally
Log, manage, and follow up on customer support tickets
Troubleshoot product-related issues and ensure issues are documented, prioritized, tracked, and resolved
Perform ad hoc tasks requested by the client
Monitor client dashboards and platforms and proactively contact customers needing troubleshooting support
Escalate issues properly and promptly
Identify opportunities for continuous process improvement
Deliver service excellence and maximize customer satisfaction
Work with the external team to maintain product and service knowledge

Requirements

What you’ll need

Curious and authentic
Analytical and critical thinker with attention to detail
Passionate about client satisfaction
Proactive and self-motivated
Interested in learning new ideas, processes, and unique requirements; willing to share skills and talents with the team
Amenable to work on rotating shifts
At least a bachelor’s degree in any field
At least 3 years of working experience in Technical Support
Excellent English communication skills
Willingness to learn about networks and IT technology
Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications
Excellent verbal and written communication skills
Ability to understand and communicate complex ideas to customers verbally and in writing
Aptitude to quickly learn and navigate new technology, systems, and applications
Ability to accept feedback gracefully and with an open mind
Customer orientation and ability to adapt/respond to different types of characters
Available to work US business hours, with flexibility based on operational needs