Technical Support Specialist, T3

Boldr

. Execute customer implementations in partnership with Project Managers, ensuring timelines, requirements, and quality standards are met .

Posted 9/15/2026full-timePasig • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support capabilities with a focus on SQL, data troubleshooting, and web application functionality. Excels in client communication, problem-solving, and process improvement within fast-paced environments.

Highest-signal resume keywords

SQL Query OptimizationTechnical Support ExperienceClient-Facing CommunicationTicket Tracking Systems (Jira, Zendesk)Web Application Functionality

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SQLData TroubleshootingWeb Application ArchitectureComplex Query WritingData Flow Optimization

Soft Skills

Detail-OrientedProblem-SolvingCustomer-Focused CommunicationProactive Improvement IdentificationAbility to Manage Competing Priorities

Tools & Technologies

JiraZendeskGoogle Sheets

Certifications & Qualifications

Cybersecurity Refresher Course

Industry Keywords

Technical SupportImplementationClient SatisfactionSOP DevelopmentData Platforms

Tech Stack

Tools & technologies

Cyber SecuritySQL

About the role

Key responsibilities & impact

Execute customer implementations in partnership with Project Managers, ensuring timelines, requirements, and quality standards are met
Provide first- and second-level technical support for post-sale customers via inbound channels
Debug, optimize, and troubleshoot complex data flows, advanced SQL queries, system behaviors, and web-application architectures
Communicate resolution timelines, status updates, and next steps to customers, direct leaders, and client stakeholders
Investigate and resolve implementation-related support requests
Build, maintain, and structure technical knowledge bases and SOPs for clients and T1/T2 teams
Identify recurring issues and recommend process or system improvements
Collaborate with internal technical and product teams to resolve escalated issues
Support testing, validation, and post-implementation stabilization
Maintain high standards of client satisfaction, accuracy, and responsiveness
Act as the highest escalation point for complex technical and implementation issues
Complete annual cybersecurity refreshers
Complete assigned learning courses aligned with Team Captain criteria within the first 90 days and ongoing as part of professional development

Requirements

What you’ll need

Clear, professional, and customer-focused communicator
Friendly, confident, and approachable with clients and teammates
Detail-oriented with strong problem-solving skills
Able to manage multiple priorities in a fast-paced environment
Curious about technology and driven to continuously learn
Proactive in identifying issues and suggesting improvements
Structured in thinking, able to balance short-term fixes with long-term improvements
Practical working knowledge of SQL or strong experience working with technical systems, including writing complex queries, optimization, and data troubleshooting
Experience supporting software, data platforms, or web-based applications
Proven experience working with ticket tracking systems such as Jira or Zendesk
Open and flexible schedule
Ability to manage competing priorities and consistently meet deadlines
Strong understanding of web application functionality and data flows between systems
Experience in a client-facing technical support or implementation role (preferred)
Comfort working with Google Sheets or similar data analysis tools
Strong written and verbal communication skills

Benefits

Comp & perks

Annual cybersecurity refreshers
Assigned learning courses aligned with Team Captain criteria within the first 90 days and ongoing as part of professional development