Chief Operating Officer – COO

Bolt Farm Treehouse

. Lead department heads across guest experience, sales, marketing and media, technology delivery, finance operations, and people operations .

Posted 10/15/2026full-timeWhitwell • Tennessee • United StatesLead💰 $260,000 - $320,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in leading operations across multiple business functions, with a strong focus on accountability for business outcomes and the ability to implement repeatable operating systems. Proven track record in managing department heads, driving performance improvements, and utilizing AI tools for operational efficiency.

Highest-signal resume keywords

7+ Years Leading OperationsP&L OwnershipExperience Implementing EOSManaging Department HeadsHands-On Use of AI Tools

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Business Operations ManagementPerformance AccountabilityOnboarding Process CreationBudget TrackingWorkflow Documentation

Soft Skills

LeadershipCoachingDecision-MakingCommunication

Tools & Technologies

ClickUpAI Tools

Industry Keywords

Luxury HospitalityBoutique HotelsMulti-Site OperationsPremium Experiential Brands

About the role

Key responsibilities & impact

Lead department heads across guest experience, sales, marketing and media, technology delivery, finance operations, and people operations
Own day-to-day execution across the business
Set operating priorities, direct department leaders, and make operating decisions
Translate company strategy into completed work and measurable business results
Identify constraints to business performance and lead corrective work
Run two-week execution cycles and plan several cycles ahead
Set weekly priorities, inspect progress, and address missed commitments
Evaluate new requests, sequence competing priorities, and limit mid-cycle changes
Build documented workflows, onboarding, and training
Recruit, coach, and hold department leaders accountable
Make staffing decisions and partner with the CEO on department-head hires
Partner with technology teams to simplify workflows and use AI and automation
Track budget variance, labor efficiency, guest satisfaction, and rebooking; turn findings into corrective action
Keep the CEO engaged on decisions requiring founder input while owning operational follow-through

Requirements

What you’ll need

7+ years leading operations across at least 3 business functions, with accountability for business outcomes
Experience directly managing at least 5 department heads or managers
Experience owning a P&L and leading operations in a founder-led company, including transferring day-to-day operating decisions from the founder to the leadership team
Experience implementing a repeatable operating system, such as EOS, sprint planning, or scorecards
Experience creating documented onboarding or training processes
Regular hands-on use of AI tools for analysis, communication, or workflow design
Residence within 90 minutes of Whitwell, Tennessee, or willingness to relocate
Availability for the hybrid schedule
Experience in luxury hospitality, resorts, boutique hotels, or premium experiential brands (nice to have)
Experience leading multi-site operations (nice to have)
Experience using ClickUp to manage priorities, capacity, and execution (nice to have)
Must answer whether employment visa sponsorship in the United States will be required

Benefits

Comp & perks

Bonus
Profit sharing