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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading and coaching phone-based sales teams, driving measurable improvements in sales performance, and collaborating across departments to enhance customer engagement and revenue growth. Proficient in CRM workflows, sales reporting, and interpreting commercial metrics to inform strategic decisions.
Highest-signal resume keywords
Phone-Based Sales ManagementSales Performance ImprovementCRM ProficiencyCollaboration Across FunctionsRevenue Growth Strategy
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales ReportingPipeline ManagementForecastingCall ReviewSales Process ImplementationRevenue ManagementDigital Conversion OptimizationCoachingPerformance ManagementInquiry Recovery
Soft Skills
Clear CommunicationStrong Follow-ThroughProblem-Solving
Tools & Technologies
CRMSales AutomationAI for Sales Workflows
Industry Keywords
Luxury HospitalityTravelPremium Consumer ServicesHigh-Consideration PurchasesCustomer Reactivation Programs
About the role
Key responsibilities & impact- Lead, coach, and develop the phone-sales team
- Strengthen call quality, lead response, follow-up, conversion, and individual accountability
- Improve inbound and outbound sales workflows, including inquiry recovery, database reactivation, and missed-opportunity follow-up
- Build and execute a prioritized revenue plan with owners, milestones, resource needs, and measurable outcomes
- Partner with guest-facing teams to improve repeat bookings, referrals, upgrades, spa bookings, and experience purchases
- Maintain reliable reporting and forecasts by revenue stream, identifying performance gaps and corrective actions
- Evaluate acquisition costs, selling costs, discounting, and contribution to drive profitable growth
- Coordinate commercial initiatives with department leaders, resolve dependencies, and escalate decisions requiring leadership support
- Partner with Technology and Marketing on CRM workflows, attribution, automation, and booking-funnel improvements
- Review sales conversations, coach the team, investigate missed opportunities, and turn performance data into action
- Collaborate with Marketing, Guest Experience, Operations, Finance, and Technology
- Own the commercial performance framework while directly leading sales
Requirements
What you’ll need- Experience directly managing and coaching a phone-based sales, inside-sales, reservations, or comparable call-center team in a small-to-medium-sized business
- Demonstrated improvement in team sales results, such as higher conversion, increased revenue, stronger follow-up, or improved sales productivity
- Hands-on experience reviewing calls, coaching sellers, managing performance, and implementing consistent sales processes
- Working proficiency with a CRM, sales reporting, pipeline management, and forecasting
- Ability to interpret funnel metrics and commercial economics, identify root causes, and prioritize actions based on revenue and profitability
- Experience delivering improvements requiring collaboration across sales and at least one other function, such as marketing, operations, finance, or technology
- Clear communication, strong follow-through, and ability to turn an ambiguous problem into an executable plan
- Preferred: experience in luxury hospitality, travel, premium consumer services, or another relationship-driven, high-consideration purchase environment
- Preferred: experience leading a distributed sales team
- Preferred: success building rebooking, referral, retention, or customer-reactivation programs
- Preferred: exposure to digital conversion optimization, revenue management, or ancillary sales
- Preferred: practical experience using automation and AI to improve sales workflows, coaching, or reporting
- Must answer whether employment visa sponsorship will be required to work in the United States
Benefits
Comp & perks- Performance incentives targeting $205,450 in total annual compensation
- Uncapped revenue-based upside
- Commission
- Hybrid / remote-flex work arrangement