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Registered Nurse – Transfer Center Specialist
Bon Secours. Coordinate patient transfer logistics, patient acceptance, consultation, access, and bed placement .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient transfer logistics, clinical judgment, and regulatory compliance while effectively communicating with healthcare teams. Proficient in EHR data entry and maintaining patient confidentiality in accordance with HIPAA regulations.
Highest-signal resume keywords
Active Registered Nurse (RN) LicenseEHR Data EntryCritical ThinkingHealthcare Contact Center ExperienceKnowledge of EMTALA and HIPAA
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
EHR Data EntryAcute Care ExperienceClinical Decision-MakingTelephony Systems ProficiencyTechnology Proficiency
Soft Skills
Excellent Oral CommunicationExcellent Written CommunicationAttention to DetailMultitaskingActive Listening
Tools & Technologies
Epic Electronic Health RecordGenesys Contact CenterMicrosoft OfficeMS TeamsExcel
Certifications & Qualifications
Active Multistate/Compact Registered Nurse (RN) LicensureAssociate Degree of Nursing or Diploma
Industry Keywords
Patient Transfer LogisticsRegulatory ComplianceQuality InitiativesPatient OutcomesHealthcare
About the role
Key responsibilities & impact- Coordinate patient transfer logistics, patient acceptance, consultation, access, and bed placement
- Identify appropriate levels of care, accepting providers, and destination plans across hospitals, clinics, extended care facilities, and physician offices
- Communicate accurate clinical presentations, patient information, bed assignments, and access details with referring and receiving facilities
- Collaborate with clinicians, physicians, hospital staff, medical staff, leadership teams, and outside agencies
- Use clinical judgment, critical thinking, and established workflows to support patient outcomes
- Enter and maintain accurate data in EHR, telephony, and office systems while protecting PHI
- Monitor team and individual compliance and performance
- Support process changes, regulatory compliance, quality initiatives, and operational efficiency
- Report safety, compliance, access, and throughput barriers through the defined chain of command
- Participate in process improvement, professional development, peer development, peer review, shared leadership, and quality data collection
- Perform additional tasks and analyses as directed
Requirements
What you’ll need- Active Registered Nurse (RN) license required
- Active multistate/compact registered nurse (RN) licensure required if applicable based on state of residence
- Associate Degree of Nursing or diploma (ADN) required
- 1 year of acute care experience required
- Healthcare contact center experience preferred
- Epic electronic health record experience preferred
- Genesys contact center experience preferred
- Designated workspace with a locked door, per HIPAA regulations
- Secondary work location meeting HIPAA regulations recommended for power outages
- Minimum internet speed of 100 Mbps download and 20 Mbps upload at primary and secondary work locations
- Proficiency with Microsoft Office tools, including Outlook, MS Teams, Excel, and Word
- EHR data entry, telephony systems, and office systems proficiency
- Knowledge of EMTALA, Ethics and Compliance, quality initiatives, and HIPAA
- Critical thinking, clinical decision-making, multitasking, attention to detail, and technology proficiency
- Excellent oral and written communication skills
- Communication with clinical care team members and active listening
- Must maintain active RN licensure within states where transfer center services are provided
Benefits
Comp & perks- Competitive pay
- Incentives
- Referral bonuses
- 403(b) with employer contributions (when eligible)
- Medical, dental, vision, and prescription coverage
- HSA/FSA options
- Life insurance
- Mental health resources and discounts
- Paid time off
- Parental and FMLA leave
- Short- and long-term disability
- Backup care for children and elders
- Tuition assistance
- Professional development
- Continuing education support