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Registered Nurse – Transfer Center Specialist
Bon Secours. Coordinate patient transfer logistics, patient acceptance, consultation, access, and bed placement .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient transfer logistics, clinical decision-making, and compliance with healthcare regulations. Proficient in EHR systems and Microsoft Office tools, with strong communication and problem-solving skills.
Highest-signal resume keywords
Active Registered Nurse (RN) LicenseEHR Data EntryCritical ThinkingAcute Care ExperienceHIPAA Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Transfer LogisticsClinical Decision-MakingDocumentation AccuracyQuality Data CollectionPatient Case Information Review
Soft Skills
Excellent Oral CommunicationExcellent Written CommunicationTeamworkAttention to DetailAdaptability
Tools & Technologies
EHR SystemsTelephony SystemsMicrosoft OfficeEpic Electronic Health RecordGenesys Contact Center
Certifications & Qualifications
Active Multistate/Compact RN LicensureAssociate Degree of Nursing
Industry Keywords
EMTALAEthics and ComplianceQuality InitiativesPatient AccessHealthcare Contact Center
About the role
Key responsibilities & impact- Coordinate patient transfer logistics, patient acceptance, consultation, access, and bed placement
- Identify the appropriate level of care, accepting provider, and destination plan for referred patients
- Work with clinicians and providers to communicate accurate clinical presentations and patient information
- Ensure timely access, appropriate bed assignments, accurate documentation, quality, safety, and efficiency
- Use EHR, telephony, and office systems while protecting PHI
- Apply problem-solving, critical thinking, and clinical decision-making to recommend patient outcomes
- Act as liaison among patients, physicians, hospital staff, referring facilities, receiving facilities, and outside agencies
- Monitor individual and team compliance and performance
- Support process changes and regulatory and quality initiatives
- Identify, trend, and report barriers to patient access and throughput
- Report safety, compliance, and operational risks through the defined chain of command
- Participate in process improvement, professional development, peer development, peer review, and shared leadership
- Assist with quality data collection
- Maintain active RN licensure within the states where transfer center services are provided
- Work assigned shifts, including every other weekend, on-call coverage, and rotating holidays
- Perform other tasks and analysis as requested or directed
Requirements
What you’ll need- Active Registered Nurse (RN) license required
- Active multistate/compact registered nurse (RN) licensure required if applicable based on state of residence
- Associate Degree of Nursing or diploma (ADN) required
- 1 year of acute care experience required
- Must have a designated workspace with a locked door, per HIPAA regulations
- Secondary work location encouraged, meeting HIPAA regulations
- Minimum internet speed of 100 Mbps download and 20 Mbps upload at primary and secondary work locations
- Proficiency in Microsoft Office tools, including Outlook, MS Teams, Excel, and Word
- Proficiency in EHR data entry, telephony systems, and office systems
- Knowledge of EMTALA, Ethics and Compliance, quality initiatives, and HIPAA
- Ability to review and interpret patient transfer case information
- Ability to escalate and inform regarding patient status changes
- Ability to record tasks and conversations regarding patient transfers
- Critical thinking and clinical decision-making skills
- Excellent oral and written communication skills
- Active listening, teamwork, relationship building, multitasking, attention to detail, and adaptability
- Epic electronic health record experience preferred
- Genesys contact center experience preferred
- Healthcare contact center experience preferred
- Bachelor's degree of nursing (BSN) preferred
- 3+ years of acute care experience preferred
Benefits
Comp & perks- Competitive pay
- Incentives
- Referral bonuses
- 403(b) with employer contributions (when eligible)
- Medical, dental, vision, and prescription coverage
- HSA/FSA options
- Life insurance
- Mental health resources and discounts
- Paid time off
- Parental and FMLA leave
- Short- and long-term disability
- Backup care for children and elders
- Tuition assistance
- Professional development and continuing education support