Billing Accountant

Bonterra

. Address billing requests submitted by Sales, Customer Success, and US-based customers .

Posted 10/28/2026full-timeRemote • MexicoJunior💰 MX$340,000 - MX$425,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in billing processes, invoicing, and customer issue resolution while maintaining high customer satisfaction. Proficient in using Workday Financials, Salesforce, and Excel to manage billing inquiries and incidents effectively.

Highest-signal resume keywords

Bilingual English/SpanishWorkday FinancialsSalesforce Service CloudInvoicing and Billing ProcessesExcel Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Billing ProcessesInvoicingCredit and Debit AdjustmentsBilling Records ManagementService CancellationsTroubleshootingData MergingPivot TablesCustomer Issue ResolutionTicketing Systems

Soft Skills

Written and Verbal CommunicationCollaborationCustomer ServiceProblem-SolvingTeam Culture Support

Tools & Technologies

SalesforceSalesforce CPQWorkday FinancialsSalesforce Service CloudAI Billing Agents

Certifications & Qualifications

Licenciatura en ContaduríaLicenciatura en Administración

Industry Keywords

BillingAccountingCustomer SuccessIncident TrackingCustomer Satisfaction

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Address billing requests submitted by Sales, Customer Success, and US-based customers
Use Workday Financials and Salesforce to resolve billing issues and proactively prevent future issues
Collaborate with peers and Senior Billing Accountant on escalated issues
Create subscription invoices and one-time invoices
Approve and process credit memo requests
Resolve US-based customer billing inquiries through written and verbal English communication
Identify, troubleshoot, and resolve customer issues
Coordinate with US-based departments to resolve billing issues
Support, log, categorize, prioritize, and track incidents in Salesforce Service Cloud
Maintain complete and accurate billing incident records
Maintain customer satisfaction and adherence to customer service level agreements
Collaborate with team members to ensure timely responses and resolutions
Share, update, and create knowledge resources
Support a positive team culture based on Bonterra company values

Requirements

What you’ll need

Candidates must be legally authorized to work in Mexico
Bilingual English/Spanish required; strong written and spoken English fluency essential
1–5 years of relevant experience in billing, accounting, or a similar role
Strong knowledge of billing processes
Thorough understanding of ticketing systems such as Salesforce Service Cloud
Strong knowledge of billing systems such as Workday Financials and Salesforce CPQ
Expert understanding of internal billing processes
Strong skills in invoicing, credit and debit adjustments, billing records, product billing, and service cancellations
Proficiency in Excel, including pivot tables, formatting, and data merging
Comfort working alongside AI tools such as Claude and AI billing agents
Core working hours align with US Central or Eastern time zones, with at least 6 hours of overlap with US business hours
Reliable high-speed internet connection required
Licenciatura en Contaduría, Administración, or equivalent degree preferred
At this time, unable to consider candidates who require current or future sponsorship for employment authorization

Benefits

Comp & perks

Comprehensive medical, dental, and vision insurance with employer-subsidized premiums
Unlimited Flexible Time Off (FTO)
Paid holidays
Dedicated time off to volunteer
Bonterra 401(k) plan with a 3% company match
Training available for strong candidates
Fully remote position