Training Specialist

Bonterra

. Host virtual customer events for Bonterra's nonprofit customers .

Posted 9/23/2026full-timeRemote • United StatesMid-LevelSenior💰 $50,600 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and facilitating virtual training content, utilizing AI production tools, and applying async-first learning principles. Strong communication and project management skills are essential for delivering high-quality educational experiences to nonprofit customers.

Highest-signal resume keywords

Virtual Training FacilitationAI Production Tools ProficiencyAsync-First Learning PrinciplesQuality Assurance CommitmentStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training Content DevelopmentNeeds AssessmentContent StructuringKnowledge Checks CreationAttention to DetailTime Management

Soft Skills

Proactive CommunicationCollaborationProblem-Solving

Tools & Technologies

SynthesiaClaudeZoom

Industry Keywords

Nonprofit SectorVirtual Customer EventsLive WebinarsLMS Content Management

About the role

Key responsibilities & impact

Host virtual customer events for Bonterra's nonprofit customers
Facilitate scripted live webinars using standard agendas and lesson plans
Produce educational videos using templates, scripts, and AI production tools including Synthesia
Apply QA checklists before content is customer-facing
Keep LMS content accurate and current
Answer customer questions during live sessions and escalate complex or off-script questions
Communicate proactively when deliverable timelines are at risk
Collaborate with teammates and ask clarifying questions to address customer needs
Apply async-first learning principles to structure self-paced content

Requirements

What you’ll need

Ability to assess training needs through stakeholder consultation
Ability to conduct basic needs assessments independently
Proficiency developing training content from designs, templates, and scripts
Working understanding of async-first learning principles
Ability to facilitate live virtual training from detailed guides
Ability to structure standard content for self-paced consumption, including knowledge checks
Strong verbal and written communication skills
Comfort presenting to large virtual audiences
Strong attention to detail and time management
Proficiency using AI production tools such as Synthesia and Claude
Commitment to quality assurance for AI-generated content
Ability to independently learn new tools
Clear and proactive communication
Ability to complete deliverables on time and surface risks
Ability to manage multiple concurrent projects
Reliable internet connection and professional home office setup
Ability to present and facilitate remotely for extended periods
Comfort with Zoom or equivalent video conferencing platforms and virtual classroom management
Must not require current or future sponsorship for employment authorization

Benefits

Comp & perks

Comprehensive benefits package supporting health, well-being, and growth
Potential bonuses, incentives, and equity as part of total rewards
Full-time employee compensation and benefits in the United States