Senior Customer Success Manager – DACH

bookingkit

. Own a dedicated portfolio of Mid-market and Enterprise accounts .

Posted 11/5/2026full-timeRemote • GermanySeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Enterprise customer portfolios, driving retention and growth through strategic conversations and data-driven success plans. Proficient in navigating complex customer environments and leveraging AI features to enhance customer value.

Highest-signal resume keywords

Enterprise Customer ManagementRetention Strategy DevelopmentProject ManagementAI FluencyFluent German

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data-Driven ApproachValue PlansNet Retention Rate ManagementChange ManagementCustomer Commitment Driving

Soft Skills

Clear CommunicationStakeholder NavigationProactive Problem Solving

Tools & Technologies

Bookingkit PlatformAutomation ToolsAgentic Workflows

Industry Keywords

Mid-Market AccountsEnterprise AccountsCustomer Health ChecksGrowth PlaybookC-Level Engagement

About the role

Key responsibilities & impact

Own a dedicated portfolio of Mid-market and Enterprise accounts
Act as a strategic partner by connecting customer goals to the full value of the bookingkit platform
Drive adoption of new AI features and guide customers through related change management
Retain and grow the portfolio through complex renewal conversations with at-risk accounts
Conduct proactive health checks to identify risks and opportunities
Reactivate dormant customers who have signed but are not currently selling
Roll out a repeatable growth playbook across the portfolio
Set up, manage, and enforce mutual action plans with customers
Navigate complex, multi-stakeholder customer environments
Drive customer sales through bookingkit and measure success through Net Retention Rate and overall retention

Requirements

What you’ll need

Proven experience of 2–3 years managing a portfolio of Enterprise customers
Experience leading retention conversations
Ability to communicate clearly across complex buying centers
Deep familiarity with value plans from day one
Strong project management skills
Data-driven approach, with success plans tied directly to customer business outcomes
Comfortable making the case for change with C-Level executives
Ability to drive customers to commitment and quantify value
Experience using data to drive expansion or renewals
Proven track record of owning an NRR or commercial expansion target for a portfolio
Strong AI fluency and active use of AI, automation, and agentic workflows
Fluent German in speaking and writing
Sufficient time-zone overlap for remote work from Europe

Benefits

Comp & perks

100% remote work setup, with the option to join colleagues in the Berlin office
Mobile Work Abroad policy allowing work from almost anywhere in the world for up to 5 months in the year
28 vacation days per year, increasing by one day each anniversary up to 31 days
Public transportation subsidy covering more than 50% of public transportation costs in Germany
Subsidized Urban Sports Club memberships (more than 40%) and 100% subsidized Wellhub memberships in Germany
Annual private travel subsidy of up to €156
INTOURA corporate discounts, including free tickets, 2-for-1 deals, and discounts across Berlin attractions, theaters, and tours
Flat communication culture with open communication and accessibility between teams and leads
Regular BBQs in Berlin, summer and winter events, and reunions with former employees
Airport/train office day for working during travel when unable to take calls
Extra charity day of leave
10 days of paid leave for child sickness