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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in payment infrastructure, payment flow mechanics, and optimizing payment processes to enhance revenue and retention in B2C subscription products. Strong analytical skills are applied to monitor metrics, improve user experience, and implement operational efficiencies.
Highest-signal resume keywords
Payments ExperiencePayment Infrastructure OptimizationChargeback ManagementAnalytical SkillsCustomer Operations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Payment Flow MechanicsPSPRoutingCascadingDecline Codes3DSRecurring BillingPayment Success Rate OptimizationLTV AnalysisRetention Metrics
Soft Skills
IndependenceProactivityOwnershipOpen CommunicationProblem-Solving
Tools & Technologies
AI ToolsTrustpilotOperational Process Automation
Industry Keywords
B2C Subscription ProductsPayment System ComplianceFraud PreventionUser ChurnRetention Mechanics
About the role
Key responsibilities & impact- Analyze the payment funnel, identify causes of payment losses, and determine revenue-increase opportunities
- Improve initial and recurring payment approval rates, test hypotheses, and evaluate financial impact
- Develop payment infrastructure by working with current PSPs, onboarding new providers, and optimizing routing and cascading
- Monitor payment and compliance metrics and reduce chargebacks, refunds, and fraud
- Improve unit economics by optimizing payment processes, retention mechanics, and user interaction scenarios
- Analyze user churn and identify opportunities to increase retention
- Develop Customer Operations and improve user experience throughout the subscription lifecycle
- Improve product reputation and grow positive Trustpilot reviews
- Optimize and automate operational processes to increase efficiency and reduce costs
- Identify problem areas, create improvement plans, implement solutions, and evaluate business impact
- Collaborate with payment providers and internal teams on operational initiatives
Requirements
What you’ll need- Hands-on experience in Payments or Operations in B2C subscription products
- Deep understanding of payment infrastructure and payment flow mechanics, including PSP, routing, cascading, decline codes, 3DS, and recurring billing
- Experience optimizing payment processes and improving payment success rate
- Understanding of chargeback management, refunds, fraud prevention, and payment system compliance requirements
- Strong analytical skills and understanding of LTV, retention, churn, and key subscription business metrics
- Demonstrated cases of improving payment metrics with measurable results and generating or retaining additional revenue
- Experience independently analyzing problems, finding solutions, and implementing them
- Ability to prioritize tasks based on impact on product revenue and profitability
- Independence, proactivity, ownership of results, and ability to follow initiatives through to completion
- Open and constructive communication; readiness to flag risks early and propose solutions
- Nice to have: experience with Customer Operations, retention mechanics, customer journey optimization, review platforms including Trustpilot, operational process automation including AI tools, payment systems in Tier-1 markets, or coordinating a Support team or operational areas
Benefits
Comp & perks- Work remotely or from the office in Kyiv or coworking spaces in Lviv and Warsaw
- Flexible schedule
- 28 working days of annual vacation
- Up to 30 days of sick leave
- Public holidays
- Medical insurance
- Mental Health program
- Compensation for psychological support sessions
- Ukrainian Victory Support program
- Gifts for meaningful personal and professional milestones
- Quarterly online and offline team-building activities
- Internal and external talks and courses
- Freedom and space to take action
- Opportunity to build a product from the ground up and influence key decisions