Customer Service – Ticket Agent

Boston Express

. Make callers and travelers feel comfortable and appreciated .

Posted 9/18/2026part-timeNashua • New Hampshire • United StatesMid-LevelSenior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and communication skills while efficiently managing ticket sales and cash handling. Capable of multitasking in a busy environment and maintaining cleanliness in the terminal.

Highest-signal resume keywords

Customer ServiceCash HandlingTicket SalesMultitaskingBilingual Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Windows-Based TicketingKeyboarding Skills

Soft Skills

CommunicationPatienceTeamworkIndependence

Industry Keywords

Terminal OperationsPassenger DirectionLight Cleaning Duties

About the role

Key responsibilities & impact

Make callers and travelers feel comfortable and appreciated
Swiftly and correctly complete transactions using Windows-based ticketing computers
Answer informational calls and direct passengers
Sell tickets and handle the cash drawer
Perform light cleaning duties between bus schedules
Keep the Nashua, NH terminal clean
Work independently and in a team environment when necessary

Requirements

What you’ll need

Part-time availability of 15–20 hours per week and 3–4 shifts per week
Afternoon/evening availability from 12:00 pm to 5:30 pm
Saturday and/or Sunday and holiday availability is required
Computer literate with keyboarding skills
Ability to multitask when terminal is busy
Ability to answer informational calls and direct passengers with patience
Ability to sell tickets and handle cash drawer
Ability to stand for long periods of time
Strong customer service and communication skills
Ability to work independently and in a team environment
Bilingual language skills are a plus

Benefits

Comp & perks

Thorough training
Performance-based increase after 90 days
PTO (Paid time off) earned on hours worked
Ride the bus for free