Customer Service, Ticket Agent

Boston Express

. Make callers and travelers feel comfortable and appreciated .

Posted 9/18/2026part-timeNorth Londonderry • New Hampshire • United StatesMid-LevelSenior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service and communication skills while efficiently handling transactions and multitasking in a busy environment. Capable of working independently and collaboratively, with attention to detail and computer literacy.

Highest-signal resume keywords

Customer ServiceCash HandlingComputer LiteracyMultitaskingBilingual Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Ticket SalesCash Drawer ManagementKeyboarding Skills

Soft Skills

CommunicationAttention to DetailIndependenceTeam CollaborationPatience

Tools & Technologies

Windows-Based Ticketing Computers

Industry Keywords

Part-Time AvailabilityEarly Morning AvailabilityHoliday AvailabilityLight Cleaning Duties

About the role

Key responsibilities & impact

Make callers and travelers feel comfortable and appreciated
Complete transactions swiftly and correctly using Windows-based ticketing computers
Perform light cleaning duties between bus schedules
Answer informational calls and direct passengers
Sell tickets and handle the cash drawer
Work independently and collaborate in a team environment when necessary

Requirements

What you’ll need

Part-time availability of 20–25 hours / 3–4 shifts per week
Early morning availability from 3am–11am
Saturday and/or Sunday availability
Holiday availability
Computer literacy with keyboarding skills
Ability to multitask when terminal is busy
Ability to answer informational calls and direct passengers with patience
Ability to sell tickets and handle cash drawer
Ability to stand for long periods of time
Strong customer service and communication skills
Strong attention to detail
Ability to work independently and in a team environment
Bilingual language skills are a plus

Benefits

Comp & perks

Thorough training
Very competitive hourly rate of up to $17.00 per hour to start
Performance-based increase after 90 days
PTO (Paid time off) earned on hours worked
Ride the bus for free