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Boston Express

Ticket Agent, Customer Service – Part-time

Boston Express

. Make callers and travelers feel comfortable and appreciated .

Posted 11/6/2026part-timeSalem • New Hampshire • United StatesMid-LevelSenior💰 $17 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and communication skills while efficiently managing ticket sales and cash handling in a busy terminal environment. Capable of multitasking and maintaining cleanliness while providing assistance to travelers.

Highest-signal resume keywords
Customer ServiceCash HandlingComputer LiteracyMultitaskingBilingual Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Ticket SalesCash Drawer ManagementKeyboarding Skills
Soft Skills
CommunicationPatienceTeamworkIndependence
Tools & Technologies
Windows-Based Ticketing Computers
Industry Keywords
Terminal OperationsPassenger AssistanceCleaning Duties

About the role

Key responsibilities & impact
  • Make callers and travelers feel comfortable and appreciated
  • Swiftly and correctly complete transactions using Windows-based ticketing computers
  • Perform light cleaning duties between bus schedules
  • Keep the Salem, New Hampshire terminal clean
  • Answer informational calls and direct passengers
  • Sell tickets and handle the cash drawer

Requirements

What you’ll need
  • Part-time availability of 15–20 hours per week across 3–4 shifts
  • Afternoon/evening availability from 12:00 pm–5:30 pm
  • Saturday and/or Sunday and holiday availability is required
  • Computer literacy with keyboarding skills
  • Ability to multitask when the terminal is busy
  • Ability to answer informational calls and direct passengers with patience
  • Ability to sell tickets and handle a cash drawer
  • Ability to stand for long periods of time
  • Strong customer service and communication skills
  • Ability to work independently and in a team environment
  • Bilingual language skills are a plus

Benefits

Comp & perks
  • Thorough training
  • Performance-based increase after 90 days
  • PTO (Paid time off) earned on hours worked
  • Ride the bus for free