Onboarding Manager

Boulevard

. Manage and develop a team of 8–12 Onboarding Specialists through structured 1:1s, Gong-based coaching, and performance reviews .

Posted 10/22/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing onboarding processes and leading teams within a SaaS environment, focusing on operational efficiency, coaching, and customer success. Proven ability to analyze data trends and implement scalable improvements while maintaining high standards of accountability and communication.

Highest-signal resume keywords

SaaS Onboarding ManagementTeam LeadershipCoaching SkillsData Hygiene and ReportingProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Forecasting DisciplineOperational AnalysisPerformance ReviewsMetrics-Driven EnvironmentOnboarding Process ManagementProject ManagementCustomer Success StrategiesGong or Similar ToolsAutomation and ToolingImplementation Standards

Soft Skills

Strong Communication SkillsSupportive LeadershipMentoring and DevelopmentAccountabilityProblem-Solving

Tools & Technologies

SalesforceGongGuideCXProject Management PlatformsCRM Tools

Certifications & Qualifications

Six SigmaPMP

Industry Keywords

WellnessHealthcareMed SpaSalonService-Based Industries

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Manage and develop a team of 8–12 Onboarding Specialists through structured 1:1s, Gong-based coaching, and performance reviews
Drive ownership and accountability for customer timelines
Run weekly portfolio reviews covering account status, forecasts, risks, delays, and recovery plans
Own new-hire ramp quality, volume, and velocity
Develop future leaders through mentoring, stretch assignments, succession planning, and career conversations
Own team activation velocity against benchmark targets
Enforce funnel efficiency standards and eliminate backlog drag
Maintain forecast accuracy and evidence-based commitments
Analyze operational trends affecting activation velocity, forecast accuracy, cancellations, delays, and portfolio health
Ensure implementation milestones and activation-readiness standards are completed
Identify and mitigate customer risks and manage executive escalations
Identify onboarding bottlenecks and recommend scalable process improvements
Use operational data to influence tooling, playbooks, customer journeys, and cross-functional initiatives
Partner with Operations on reporting, automation, and onboarding efficiency
Score and review Gong calls and deliver behavior-focused coaching
Run portfolio-focused, action-oriented team meetings
Partner with Sales and Customer Success on SMB pre-sale to post-sale handoffs
Represent SMB customer needs to Product and Engineering
Partner with Revenue Operations and Finance on capacity planning, reporting integrity, and efficiency
Champion automation, tooling, and process efficiencies
Maintain data hygiene across project management and implementation platforms

Requirements

What you’ll need

3+ years in SaaS onboarding, implementation, or customer success, with at least 1–2 years leading a team
Ability to manage a high-volume portfolio with velocity and forecasting discipline
Strong coaching skills to translate call reviews and metrics into actionable behavior change
Comfort operating in a fast-paced, metrics-driven environment
Experience with data hygiene and reporting integrity in CRM tools such as Salesforce or similar
Experience with project management or implementation platforms
Ability to hold a team accountable while maintaining a supportive, development-oriented culture
Strong written and verbal communication skills for customer-facing escalations and internal reporting
Experience managing high-volume onboarding motions
Experience with Gong or similar conversation intelligence tools
Experience within wellness, healthcare, med spa, salon, or service-based industries
Familiarity with GuideCX or related SaaS operational platforms
Six Sigma, PMP, or other process-improvement credentials

Benefits

Comp & perks

Competitive base pay and performance bonus eligibility
Equity participation for all full-time employees
Comprehensive medical coverage with up to 100% employee premium coverage and 75% dependent coverage
Annual $1,200 HSA employer contribution for eligible plans
100% covered dental, vision, life, and disability insurance
12 weeks of fully paid U.S. parental leave
Flexible paid time off
10 U.S. company holidays
Fully remote work
$200 home office setup allowance
$50 monthly WFH reimbursement
$200 quarterly Boulevard Bucks for well-being and industry connection
One Medical membership
Employee Assistant Program