Guest Experience Representative

Bowlero Corporation

. Manage high-volume guest communications, reservations, and inquiries across phones, email, chat, social media, and other digital channels .

Posted 11/10/2026full-timeRemote • United StatesJunior💰 $22 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing guest communications and reservations across multiple digital channels while providing exceptional customer service. Proficient in utilizing CRM platforms and Microsoft Office Suite to enhance guest experiences and resolve inquiries effectively.

Highest-signal resume keywords

Guest Service ExperienceCRM Platform ProficiencyMicrosoft Office Suite ProficiencyStrong Communication SkillsProblem-Solving Ability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Guest Communication ManagementReservation HandlingService RecoveryBilling Inquiry ResolutionTechnical Issue Resolution

Soft Skills

Self-MotivatedPositive AttitudeTeam CollaborationReceptive to CoachingListening Skills

Tools & Technologies

CRM PlatformsBooking SystemsStandard Office SoftwareWeb Applications

Industry Keywords

HospitalityCall CenterCustomer ExperienceEvent CoordinationRetail Transactions

About the role

Key responsibilities & impact

Manage high-volume guest communications, reservations, and inquiries across phones, email, chat, social media, and other digital channels
Personalize interactions to create memorable experiences
Handle online reservations, group events, adjustments, cancellations, and refunds accurately
Identify opportunities to enhance the guest experience through recommendations and upgrades
Coordinate with on-site operations teams
Support guests regarding retail transactions, promotions, seasonal programs, season passes, gift cards, rainchecks, leagues, and related offerings
Resolve guest challenges, technical issues, and service recovery situations; escalate issues when appropriate
Provide accurate information regarding center details, property features, onsite promotions, and event sales processes across all brands
Respond to billing inquiries and concerns
Meet quality assurance expectations across all channels
Identify recurring trends and provide feedback to leadership

Requirements

What you’ll need

High school diploma required
Minimum of one (1) year guest service experience in a call center, hospitality/restaurant or corporate setting; or equivalent combination of education and experience required
Self-motivated with the ability to work independently
Ability to maintain a positive attitude and collaborate effectively in a team environment
Strong listening, written, and verbal communication skills
Receptive to coaching and feedback
Motivated to meet or exceed goals while solving problems in a fast-paced environment
Proficient computer skills, including the ability to navigate multiple systems and web applications simultaneously and use search tools to locate information
Proficiency in Microsoft Office Suite, standard office software, CRM platforms, and booking systems
Must have full availability including weekends
Must be available to work weekends and holidays

Benefits

Comp & perks

Performance-based incentives
Healthcare coverage
Dental insurance
Vision insurance
Life insurance
Disability insurance
401(k) retirement plan
Employee stock purchase program
Employee assistance program (EAP)
Paid vacation
Paid holidays
Paid sick leave
Wellness resources
Bowling, Boomer's, and Waterpark discounts
Retail discounts
Event discounts