Guest Experience Representative

Bowlero Corporation

. Manage high-volume guest communications, reservations, and inquiries across phones, email, chat, social media, and other digital channels .

Posted 11/2/2026full-timeRemote • United StatesJunior💰 $22 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing guest communications and reservations across multiple digital channels while providing exceptional customer service. Proficient in utilizing CRM platforms and Microsoft Office Suite to enhance guest experiences and resolve inquiries effectively.

Highest-signal resume keywords

Guest Service ExperienceProficient Computer SkillsMicrosoft Office SuiteCRM PlatformsZendesk Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Guest Communications ManagementOnline Reservations HandlingService RecoveryProduct Knowledge DevelopmentBilling Inquiry Resolution

Soft Skills

Strong Communication SkillsProblem-Solving AbilityTeam CollaborationReceptive to CoachingListening Skills

Tools & Technologies

CRM PlatformsBooking SystemsMicrosoft Office SuiteZendeskWeb Applications

Industry Keywords

HospitalityCall CenterGuest ExperienceQuality AssuranceEvent Sales Processes

About the role

Key responsibilities & impact

Manage high-volume guest communications, reservations, and inquiries across phones, email, chat, social media, and other digital channels
Personalize interactions to create memorable guest experiences
Handle online reservations, group events, adjustments, cancellations, and refunds accurately
Identify opportunities to enhance guest experiences through recommendations and upgrades
Coordinate with on-site operations teams
Support guests with retail transactions, promotions, seasonal programs, season passes, gift cards, rainchecks, leagues, and related offerings
Resolve guest challenges, technical issues, and service recovery situations; escalate when appropriate
Develop expert product knowledge across brands, including center details, property features, promotions, and event sales processes
Respond to billing inquiries and concerns
Meet quality assurance expectations across all channels
Identify recurring trends and provide feedback to leadership

Requirements

What you’ll need

High school diploma required; associate or bachelor’s degree preferred
Minimum of one (1) year guest service experience in a call center, hospitality/restaurant or corporate setting; or equivalent combination of education and experience required
Full availability including weekends and holidays
Ability to work independently and collaborate effectively in a team environment
Strong listening, written, and verbal communication skills
Receptive to coaching and feedback
Ability to meet or exceed goals while solving problems in a fast-paced environment
Proficient computer skills, including navigating multiple systems and web applications simultaneously
Ability to use search tools to locate information
Proficiency in Microsoft Office Suite, standard office software, CRM platforms, and booking systems
Zendesk experience is a plus

Benefits

Comp & perks

Performance-based incentives
Healthcare coverage
Dental insurance
Vision insurance
Life insurance
Disability insurance
401(k) retirement plan
Employee stock purchase program
Employee Assistance Program (EAP)
Paid vacation
Paid holidays
Paid sick leave
Wellness resources
Bowling, Boomer's, and Waterpark discounts
Retail discounts
Event discounts