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Customer Service Assistant
BoyleSports. Assist the Shop Manager and Assistant Manager with the day-to-day running of the shop .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and the ability to manage shop operations effectively, ensuring compliance with safety and operational procedures while providing an outstanding customer experience. Capable of building rapport with customers and promoting the company brand in a fast-paced retail environment.
Highest-signal resume keywords
Customer Service FocusedCash Management ProceduresExcellent Communication SkillsProblem-Solving SkillsRetail Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cash HandlingEPOS TransactionsShop Operations ManagementAttention to DetailNumeracy Skills
Soft Skills
AdaptabilityTeamworkRelationship BuildingOrganizational SkillsReliability
Industry Keywords
Retail ExperienceBrand AmbassadorMulti-Channel/Digital JourneySafety ComplianceSocial Responsibility Duties
About the role
Key responsibilities & impact- Assist the Shop Manager and Assistant Manager with the day-to-day running of the shop
- Guide shop operations in the absence of the Shop and Assistant Manager
- Open and close the shop
- Manage and guide the shop team
- Follow cash management procedures
- Provide an outstanding customer experience through a helpful, friendly and knowledgeable approach
- Accept, accurately take and process customer bets through betting terminals and in-shop EPOS transactions
- Act as a brand ambassador and introduce customers to the multi-channel/digital journey
- Remain calm under pressure and identify ways to improve yourself and the shop
- Maintain high shop presentation standards throughout the working day
- Ensure safety, compliance and shop operating procedures are followed
- Introduce customers to in-shop and online offerings/products
- Occasionally manage shop operations, with opportunities for further development
Requirements
What you’ll need- Customer service focused
- Operate with trust and integrity
- Flexibility to work in a business operating 7 days a week
- Adaptable to the shop environment
- Great attention to detail and strong numeracy skills
- Able to work on own initiative and as part of a team
- Keen interest in the sporting industry/events
- Confident building rapport and relationships with customers
- Ambitious and driven to progress within the company
- Results focused and able to promote the company brand
- Excellent communication skills
- Problem-solving and creative-thinking skills
- Organised, reliable and dependable
- Proven good cash-handling approach
- Industry/retail experience welcomed but not essential
- Full training provided
- Must follow safety, compliance and shop operations procedures
- Must adhere to social responsibility duties
Benefits
Comp & perks- Full training provided
- On-the-job support and continuous upskilling opportunities
- Further development opportunities
- Equal opportunities employer