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Tech Stack
Tools & technologiesITSMJavaScriptServiceNowSOAP
About the role
Key responsibilities & impact- Lead the design, development, and optimization of the ServiceNow platform
- Drive platform enhancements and deliver scalable ServiceNow solutions
- Translate business requirements into applications and workflows
- Maintain platform integrity and implement best practices aligned with enterprise IT strategy
- Serve as a subject matter expert for analysis, design, development, and implementation of ServiceNow modules and applications
- Evaluate technical requests for feasibility and prioritize business needs
- Manage the Agile development process for the ServiceNow team
- Define Agile roles and guide development effort estimation
- Communicate development expectations and coordinate sprint work, testing, release schedules, and updates
- Lead ServiceNow updates, upgrades, and new feature implementations
- Ensure roadmap and testing completion before releases
- Coordinate with internal and external technical teams to deliver outcomes on time, within scope, budget, and quality expectations
- Drive operational improvements and efficiencies
- Define programming standards and guide ServiceNow coding best practices
- Analyze business technical challenges and leverage ServiceNow capabilities to create solutions
- Identify opportunities to integrate ServiceNow functions into Boys Town technical processes
- Improve ServiceNow reliability and performance and optimize production systems
- Collaborate with internal IT departments on key technical initiatives
- Scope, configure, test, document, and deploy environment changes with stakeholders
- Track, prioritize, and implement integration requests and bug fixes using release and change management processes
- Participate in on-call duties, weekend on-call rotation, and off-hours production releases
- Configure, develop, implement, and maintain ServiceNow modules including Incident, Problem, Change, Knowledge, Request, Service Catalog, Custom Business Applications, and Service Portal
- Socialize ServiceNow architecture and development best practices with leadership
- Configure applications, create workflows, write JavaScript, optimize the UI, and manage groups and roles
- Maintain technical and functional ServiceNow knowledge and provide training, consultation, and development opportunities for team members
Requirements
What you’ll need- Bachelor's degree in MIS, Information Technology, Computer Science, or a related field, or equivalent combination of education and experience
- Minimum of 6 years of hands-on experience in ServiceNow, including development, configuration, integration, and implementation
- Previous experience with Agile project management methodologies and the software development lifecycle
- Available to participate in weekend on-call rotation and off hours production releases
- At least one required certification: ServiceNow Certified Implementation Specialist, ServiceNow Certified Application Developer, or ServiceNow Certified System Administrator
- Extensive knowledge of the ServiceNow Platform, with a focus on demand and project portfolio suite
- Deep understanding of system and ITSM core configurations in ServiceNow
- Knowledge of implementations and/or migrations to the ServiceNow platform
- Proficient in JavaScript and HTML
- Ability to integrate third-party software and APIs with ServiceNow using REST and SOAP
- Knowledge of accurate task breakdown/estimation, unit testing, and delivering on time and in scope
- Ability to prioritize and execute tasks in a high-pressure, team-oriented, collaborative environment and meet deadlines while multitasking
- Excellent organizational skills, attention to detail, and written and oral communication skills
- ITIL Foundation, Practitioner Certification preferred
Benefits
Comp & perks- Reduced to no cost visits for services performed by a Boys Town provider at a Boys Town location for employees and dependents enrolled in medical benefits
- Low to zero-dollar co-pays on certain maintenance drugs
- No cost mental health visits to an in-network provider
- Generous match on 401K or 401K Roth account
- Tuition reimbursement
- Parenting resources from experts
- Professional development opportunities within the organization