Cloud AI Adoption Manager

BPCS, Comprehensive marketing solutions, ltd.

. Drive customer adoption and ongoing usage of Microsoft 365 Copilot, Copilot Chat, Cowork, and AI agents using adoption metrics and customer success plans .

Posted 11/6/2026full-timeRemote • United StatesSeniorLead💰 $40 - $43 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in driving customer adoption of Microsoft 365 solutions, including Copilot and AI agents, while effectively managing technical engagements and compliance. Possesses strong communication skills to engage stakeholders and deliver impactful change management strategies.

Highest-signal resume keywords

Microsoft 365 Copilot AdoptionCloud Technologies ExperienceTechnical Project DeliveryMicrosoft Security and Compliance ExpertiseStakeholder Engagement Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft 365AI Solutions DeploymentData SecurityChange ManagementTechnical ConsultingMicrosoft EntraData Loss Prevention (DLP)Microsoft PurviewCopilot AnalyticsAI Agent Governance

Soft Skills

Communication SkillsPresentation SkillsStakeholder ManagementAdaptabilityTeam Leadership

Tools & Technologies

Microsoft Copilot StudioCopilot Control SystemSharePoint Advanced ManagementCloud PlatformsAnalytics Tools

Certifications & Qualifications

MS-102SC-401AB-900AB-100AB-730

Industry Keywords

Customer SuccessGovernanceIdentity ManagementCompliance StandardsEnterprise Solutions

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Drive customer adoption and ongoing usage of Microsoft 365 Copilot, Copilot Chat, Cowork, and AI agents using adoption metrics and customer success plans
Serve as a technical advisor to customers and partners, helping design, deploy, and operationalize AI solutions aligned with business goals
Lead technical engagements addressing identity, security, compliance, governance, data access, licensing, and platform-readiness blockers
Advise customers on AI readiness, data security, oversharing controls, compliance, governance, and responsible AI practices
Develop and guide adoption and change-management plans, including executive sponsorship, end-user targeting, communications, training content, and engagement activities
Demonstrate Microsoft 365 usage insights and analytics to identify adoption trends, measure business impact, and recommend improvements
Partner with technical teams, account teams, and external partners to accelerate AI solution deployment, activation, and adoption
Leverage delivery resources and partner ecosystems to support customer implementation and scale AI solutions
Engage business and technical decision-makers to connect AI adoption with measurable business outcomes, communicate progress, and align expansion strategies
Manage usage-intent and consumption milestones across assigned customer accounts
Identify opportunities to expand adoption through additional Copilot, Cowork, and agentic AI solutions
Analyze customer usage, adoption patterns, and business outcomes to identify growth and solution-adoption opportunities
Share customer and partner feedback, adoption insights, technical blockers, and success stories to inform continuous improvement
Lead and motivate technical communities while adapting to evolving technologies, customer needs, and business priorities

Requirements

What you’ll need

Bachelor's degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or a related field, or equivalent experience
7–9 years of experience in cloud or infrastructure technologies, IT consulting or support, systems administration, network operations, software development or support, technology solutions, practice development, architecture, or consulting
3–4+ years of experience in an enterprise customer-facing role, including internal and external stakeholder management
3–4+ years of experience delivering customer-facing technical projects
3–4+ years of experience working with Microsoft 365 and cloud platforms
Hands-on experience deploying and driving adoption of Microsoft 365 Copilot, including the Copilot Control System, adoption and change management, and Copilot Analytics
Strong technical expertise in Microsoft security and compliance, including Microsoft Entra, Conditional Access, identity governance, Microsoft Purview, sensitivity labels, Data Loss Prevention (DLP), Data Security Posture Management (DSPM) for AI, and SharePoint Advanced Management
Experience building, deploying, and governing AI agents using Microsoft Copilot Studio, including applying registration, governance, and protection practices
Strong written and verbal communication skills, including the ability to communicate complex technical concepts to business audiences and executive stakeholders
Excellent presentation and stakeholder engagement skills, with the ability to work effectively with C-level executives, technical teams, customers, and partners
Ability to balance technical expertise with business-focused customer engagement, adoption strategy, and change management
Fluency in written and spoken English, with the ability to communicate effectively across global teams and produce high-quality documentation
Ability to adapt to evolving technologies, changing customer needs, and a fast-paced environment
Candidates must hold at least two of the following certifications: MS-102, SC-401, AB-900, AB-100, or AB-730

Benefits

Comp & perks

Medical, dental, and vision coverage
Flexible Spending Account (FSA)
401(k) retirement plan
Competitive paid time off
Parental leave
Professional growth and development opportunities