IT Operations, Onboarding Coordinator

BPCS, Comprehensive marketing solutions, ltd.

. Oversee end-to-end onboarding and administrative support for external vendors.

Posted 10/14/2026full-timeRemote • Washington • United StatesMid-LevelSenior💰 $30 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in vendor onboarding and administrative support, with a strong focus on managing Secure Admin Workstations (SAWs) and compliance records. Proficient in coordinating multi-step workflows and maintaining accurate documentation while ensuring effective communication with stakeholders across various time zones.

Highest-signal resume keywords

Vendor Onboarding ManagementSecure Admin Workstation AdministrationWorkflow CoordinationCompliance TrackingTechnical Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT AdministrationWorkstation AdministrationProject CoordinationDocument ManagementBackground ScreeningAccount ProvisioningAccess ManagementLogistics CoordinationCompliance ManagementTechnical Troubleshooting

Soft Skills

Organizational SkillsTime ManagementStakeholder CommunicationAttention to DetailIndependent Work

Tools & Technologies

Ticketing SystemsWork-Management PlatformsSecure DevicesSmartcardsCard ReadersHardware Security Keys

Industry Keywords

Vendor ComplianceGOVIDSSPAProcurement SupportInternational ShippingCustoms DocumentationCross-Border LogisticsOnboarding ProceduresOperational ReportsEnterprise Compliance Processes

About the role

Key responsibilities & impact

Oversee end-to-end onboarding and administrative support for external vendors.
Manage vendor onboarding from initial intake and documentation through account provisioning, equipment delivery, and handoff to the appropriate technical team.
Administer Secure Admin Workstations (SAWs), including request coordination, setup, shipment tracking, returns, replacements, and ongoing lifecycle management.
Coordinate ordering, provisioning, shipping, and return of smartcards, card readers, security keys, and other required access devices.
Submit, monitor, and follow up on external workforce records, background screenings, required training, purchase orders, organizational identifiers, and system access requests.
Monitor and maintain vendor compliance records, including GOVID and SSPA status, and follow up on outstanding requirements and overdue attestations.
Provide basic technical support for SAW onboarding, computer setup, and access-related issues; escalate complex problems to support teams.
Manage onboarding and SAW work queues, status updates, aging requests, backlogs, dependencies, and escalations.
Coordinate account reinstatements, onboarding holds, expired screenings, and re-onboarding activities with HR and support teams.
Maintain and update onboarding procedures and documentation.
Coordinate with vendors, managers, engineering, procurement, mailrooms, and support organizations across U.S., EMEA, and APAC time zones.
Maintain accurate and confidential onboarding, screening, equipment, access, and compliance records.
Communicate outstanding actions, deadlines, and compliance gaps to vendors and internal stakeholders.

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Operations, Human Resources, Supply Chain, Information Systems, or a related field; equivalent relevant professional experience may be considered.
3+ years of experience in IT administration, vendor onboarding, administrative operations, workforce coordination, procurement support, IT asset logistics, or a related function.
3+ years of experience with computer or workstation administration, preferably involving Secure Admin Workstations (SAWs) or similar enterprise-managed devices.
Experience managing high-volume, multi-step workflows using ticketing systems, work-management platforms, or other tracking tools.
Demonstrated project coordination and workflow management skills, including prioritization, status tracking, follow-up, escalation, and backlog management.
Strong organizational, documentation, time-management, and stakeholder communication skills.
Ability to manage sensitive personnel information, background screening records, account details, and access-related documentation with discretion.
Strong attention to detail and the ability to manage multiple requests, competing priorities, and time-sensitive onboarding activities.
Ability to work independently in a remote environment and coordinate effectively with stakeholders across multiple time zones.
Clear written and verbal communication skills, with the ability to hold stakeholders accountable for outstanding actions and compliance requirements.
Preferred: Experience administering Secure Admin Workstations (SAWs), enterprise-managed computers, or other security-controlled endpoint environments.
Preferred: Familiarity with enterprise account provisioning, identity and access management, and secure device setup.
Preferred: Experience coordinating secure-device logistics, including smartcards, card readers, hardware security keys, equipment returns, and replacements.
Preferred: Knowledge of international shipping, customs documentation, and cross-border equipment logistics.
Preferred: Experience supporting compliance-driven onboarding, background screening, security training, recurring attestations, or workforce access reviews.
Preferred: Familiarity with vendor compliance tracking, including GOVID, SSPA, or comparable enterprise compliance processes.
Preferred: Experience coordinating with procurement, HR, engineering, IT support, mailrooms, external vendors, and other cross-functional stakeholders.
Preferred: Experience maintaining standard operating procedures (SOPs), onboarding documentation, process guides, and operational reports.
Preferred: Experience providing first-level technical troubleshooting for workstation setup, device configuration, and access-related issues.

Benefits

Comp & perks

Medical, dental, and vision coverage
Flexible Spending Account (FSA)
401(k) retirement plan
Competitive paid time off
Parental leave
Professional growth and development opportunities