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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in administrative support within a tax department, including client management, project coordination, and document handling. Exhibits strong organizational skills, attention to detail, and effective communication abilities to manage multiple deadlines and support team collaboration.
Highest-signal resume keywords
CCH Axcess Tax ExperienceDocuSign ProficiencyMS Office ProficiencyClient Engagement ManagementPublic Accounting Familiarity
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Tax ProcessingProject ManagementData CleanupBasic Tax Forms KnowledgeClient Offboarding
Soft Skills
Excellent Communication SkillsAttention to DetailProblem-Solving AbilityInterpersonal SkillsOrganizational Skills
Tools & Technologies
CCH Axcess TaxSafeSendSalesforceDocuSignMS Office
Industry Keywords
Public AccountingTax ReturnsClient ManagementAdministrative SupportHigh-Volume Workload
About the role
Key responsibilities & impact- Provide administrative support to Partners, Directors, Managers, and Staff in the tax department
- Assemble tax returns and extensions as a tax processor
- Set up new clients in appropriate software applications
- Update client information in systems
- Process client disengagements and offboard clients in systems
- Roll, extend, and close projects in appropriate software
- Reassign projects to the appropriate job manager in software
- Scan, copy, and save documents
- Support other administrative team members during absences or high-volume workload periods
- Handle sensitive situations diplomatically and escalate issues when appropriate
- Prepare and track client engagement letters
- Manage multiple deadlines
- Participate in projects such as data cleanup
- Work overtime during peak season, including some evenings and weekends
Requirements
What you’ll need- Minimum one year of related experience; preferably with an accounting firm
- Experience in CCH Axcess Tax & SafeSend preferred but not required
- Experience with DocuSign, Salesforce or similar CRM software preferred
- Proficient skills in MS Office programs (Word, Excel, Outlook, PowerPoint)
- Excellent verbal and written communication skills, including ability to proofread for errors
- Familiarity with public accounting is a plus
- Knowledge of basic tax forms and requirements is helpful
- Organized, strong attention to detail, commitment to high-quality work, and problem-solving ability
- Excellent interpersonal, collaboration, and communication skills
- Ability to work in a fast-paced environment, multitask, prioritize requests, accommodate competing demands, manage priorities to meet deadlines, and use proactive customer service and communication skills
Benefits
Comp & perks- Flexible work locations and schedules
- Resources to lead meaningful and purposeful lives
- Overtime pay may apply for peak-season evenings and weekends (not explicitly stated, but overtime may be required)
