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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in franchise management, operational performance analysis, and team training in customer service and sales techniques. Proficient in utilizing Business Intelligence tools and PowerPoint for strategic presentations and data-driven decision-making.
Highest-signal resume keywords
Franchise ManagementBusiness Intelligence ToolsOperational Performance AnalysisCustomer Service TrainingSales Strategy Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Financial AnalysisKPI MonitoringPerformance Indicator AnalysisAction Plan DevelopmentOperational Compliance Assessment
Soft Skills
CommunicationCollaborationProblem-SolvingTraining and Development
Tools & Technologies
Business Intelligence SoftwarePowerPointFranchise Management Systems
Industry Keywords
Franchise OperationsMarketing CampaignsCustomer ServiceSales TechniquesBrand Standards
About the role
Key responsibilities & impact- Monitor franchisees’ results daily, proposing and implementing actions for continuous improvement
- Manage the sector’s monthly performance by developing and monitoring individualized action plans for each unit
- Conduct technical visits to units to assess operations, ensure compliance with brand standards, and advise franchisees
- Identify local opportunities to promote services and support the execution of marketing campaigns and sales strategies
- Train teams in customer service, sales techniques, and store management
- Monitor quality, hygiene, and product display standards, ensuring operational excellence
- Facilitate communication between the franchisor and franchisees, fostering strong partnerships and strategic alignment
- Work collaboratively with other franchisor departments, contributing to joint deliverables and business success
Requirements
What you’ll need- Bachelor’s degree in Business Administration, Commercial Management, Marketing, Economics, or related fields
- Experience providing consultative support to franchise networks
- Experience analyzing financial and operational performance (income statements, KPIs, and performance indicators)
- Proficiency in Business Intelligence (BI) tools for data analysis
- Proficiency in PowerPoint for preparing strategic presentations
- Ability to train teams in customer service, sales, and store management
- Ability to identify improvement opportunities and propose practical solutions
- Experience with franchise management systems is desirable
- Reside in Goiás (GO) or nearby regions
- Availability to travel and visit stores
Benefits
Comp & perks- Hybrid work model
- Bradesco health and dental insurance
- Meal or food allowance
- Company-provided equipment
- Short- and long-term incentive plan (according to company policy)
- Private pension plan
- Education assistance (according to company policy)
- Life insurance
- TotalPass