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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Nuclear Medicine and PET customer support, including training on CardioGen-82 generators and infusion systems. Proficient in troubleshooting, project management, and effective communication with diverse teams to ensure customer satisfaction.
Highest-signal resume keywords
Nuclear Medicine CertificationCardiac PET ExperienceTroubleshooting SkillsProject Management SkillsExcel Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CardioGen-82 TrainingInfusion System InstallationImage Acquisition and ProcessingRadioactive Material HandlingDocumentation Skills
Soft Skills
Interpersonal SkillsAnalytical SkillsOrganizational SkillsProblem-Solving SkillsCommunication Skills
Tools & Technologies
Clinical Support HelplineNuclear Medicine Equipment
Certifications & Qualifications
Nuclear Medicine Certification (NMTBC or ARRT (N))
Industry Keywords
Cardiac PETCustomer SupportTrainingCustomer SatisfactionALARA
About the role
Key responsibilities & impact- Provide customer support and education to existing Nuclear Medicine and PET customers
- Deliver CardioGen-82 pre-training, new end-user training, generator return training, and continuing education
- Train customer personnel on CardioGen-82 generators, accessories, infusion systems, PET image acquisition and processing parameters, and safe handling of radioactive materials (ALARA)
- Install infusion systems and provide ongoing support, including initial testing and documentation of observations
- Troubleshoot CardioGen-82 problems and support the Clinical Support Helpline
- Liaise between Professional Services and customers regarding generator or infusion system problems and complaints
- Partner with Clinical Applications, Nuclear Medicine Marketing, and field sales teams on customer success and satisfaction strategies
- Collaborate with Nuclear Medicine leadership throughout the customer training process
- Support company-sponsored meetings and staffing
- Perform other duties as determined by business needs
Requirements
What you’ll need- Experience with cardiac PET preferred
- Experience with cardiac PET installations, applications, and/or troubleshooting preferred
- Nuclear Medicine certification required through NMTBC and/or ARRT (N)
- Strong interpersonal and team-oriented skills
- Strong analytical and problem-solving skills
- Moderate to advanced proficiency in Excel
- Strong organizational and project management skills
- Ability to work with diverse groups of people at all levels of the organization
- Ability to manage multiple priorities effectively
- Excellent computer skills
- Excellent verbal and written communication skills
- Ability to work independently as a self-motivator and in a matrix organization
- Domestic travel required, up to 80%
- Must be a licensed driver and able to drive a company vehicle without restrictions
Benefits
Comp & perks- Equal opportunity employer
- Reasonable accommodations for individuals with disabilities
- Full-time employment