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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong administrative and operational support capabilities, particularly in managing national accounts and customer communications. Proficient in data management and reporting, with a focus on efficiency and accuracy in a fast-paced environment.
Highest-signal resume keywords
Sales Support ExperienceCustomer Service ExperienceMicrosoft Office ProficiencyStrong Organizational SkillsExcellent Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order EntryOrder TrackingSpreadsheet CreationReport MaintenanceData Interpretation
Soft Skills
Attention to DetailProfessional InteractionCollaborationTime Management
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook
Industry Keywords
National AccountsStrategic AccountsMulti-Unit CustomersRFP CoordinationCustomer Documentation
About the role
Key responsibilities & impact- Provide administrative and operational support to the Vice President of National Accounts-Packaging and the National Accounts team
- Assist with order entry, order tracking, order confirmations, and follow-up communication
- Serve as a liaison between national accounts and purchasing, credit, transportation, sales, and customer service
- Communicate with national account customers regarding order status, delivery updates, reporting needs, documentation, and general account support
- Create and maintain order recap reports, spreadsheets, and tracking tools
- Support preparation for customer calls, business reviews, and internal National Accounts meetings
- Participate in conference calls with national account customers as needed
- Assist with RFP and RFQ information gathering, documentation, and coordination
- Maintain accurate records, reports, customer documentation, and account-related communications
- Identify opportunities to improve efficiency, reporting accuracy, communication flow, and customer support processes
- Perform other related duties and special projects assigned
Requirements
What you’ll need- Minimum of three years of sales support, customer service, administrative support, or related business experience required
- Experience supporting national accounts, strategic accounts, multi-unit customers, or large customer groups preferred
- Strong proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook
- Ability to create, maintain, and interpret spreadsheets, reports, and customer data
- Excellent written and verbal communication skills
- Ability to interact professionally with customers, internal stakeholders, and executive-level leaders
- Strong organizational skills with the ability to manage multiple priorities, deadlines, and customer requests in a fast-paced environment
- High attention to detail and commitment to accuracy in data entry, reporting, customer communication, and follow-up
- Ability to work independently while maintaining strong collaboration with team members and cross-functional partners
- Successful completion of a background check is required as a condition of a conditional offer
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Flexible spending accounts
- Employee Assistance Programs (EAP)
- 401(k) Retirement
- 401(k) program with company match
- Generous paid time off package
- Educational reimbursement
- Paid family leave
- Adoption assistance
- Competitive compensation
- Professional growth opportunities