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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in mobile SDK/app integration, troubleshooting, and customer support, with strong communication skills to engage both technical and non-technical stakeholders. Proficient in managing customer feedback and collaborating with internal teams to enhance product offerings.
Highest-signal resume keywords
Mobile SDK IntegrationTroubleshooting SkillsBluetooth TechnologyEmbedded Systems ExperienceFluent in Chinese and English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Mobile App IntegrationRoot-Cause AnalysisDebuggingDocumentationFirmware IntegrationAudio FeaturesConnected Device BehaviorTechnical GuidanceCustomer SupportField Application Engineering
Soft Skills
Clear CommunicationProactive Problem SolvingSelf-DrivenCustomer-FocusedAbility to Handle Multiple Priorities
Tools & Technologies
Hardware Debugging ToolsProtocol AnalyzersSimulation ToolsJieli / JLI ChipsetQualcomm ChipsetBluetrum Chipset
Industry Keywords
Consumer ElectronicsAudio DevicesSemiconductor PlatformsShenzhen Hardware Supply ChainsWearablesHearables
About the role
Key responsibilities & impact- Support customers and partners during product evaluation, integration, development, testing, and production
- Provide technical guidance for mobile SDK/app integration, Bluetooth connectivity, audio features, and connected device behavior
- Reproduce, debug, document, and escalate customer issues across mobile, firmware, hardware, and connectivity layers
- Work closely with sales teams to support customer discussions, design-in activities, and new business opportunities
- Manage customer samples, collect technical feedback, and share insights with internal product and engineering teams
- Review and support customer-facing technical documentation, integration guides, specifications, schematics, and PCB layouts when needed
- Travel for on-site customer support when required
Requirements
What you’ll need- Experience in Field Application Engineering, Technical Support, Customer Engineering, Solutions Engineering, Mobile Integration Engineering, or a similar customer-facing technical role
- Strong experience with mobile app or mobile SDK integration
- Strong troubleshooting skills, including issue reproduction, root-cause analysis, debugging, documentation, and escalation
- Ability to communicate clearly with both technical and non-technical stakeholders and explain complex topics in a practical, customer-friendly way
- Proactive, self-driven, and comfortable handling urgent customer issues and multiple priorities independently
- Fluent Chinese and English, both spoken and written
- Understanding of Bluetooth, BLE, audio products, hearables, wearables, or connected consumer devices
- Experience with embedded systems or firmware integration
- Experience with Jieli / JLI, Qualcomm, Bluetrum, or similar chipset platforms
- Experience with hardware debugging tools, protocol analyzers, or simulation tools
- Background in consumer electronics, audio devices, semiconductor platforms, or Shenzhen-based hardware supply chains
Benefits
Comp & perks- Home-office and flexible working hours
- A flexible Learning & Development program, choose where you want to improve yourself
- Ability to contribute to Bragi's next development process as part of an R&D team in Shenzhen, China, working with colleagues primarily based in Europe
- Exciting and challenging projects that will change how audio is consumed forever
- Work hand in hand with worldwide-known audio brands
- Chance to deliver a delightful experience to 50m+ users in the next 12 months