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BrandBastion

Account Lead, APAC

BrandBastion

. Lead several of BrandBastion’s largest enterprise customer relationships across APAC.

Posted 9/30/2026full-timeRemote • AustraliaSeniorWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in managing enterprise customer relationships, driving social engagement strategies, and leveraging technology for business outcomes. Proven ability to lead teams, advise on social trends, and foster commercial growth within large organizations.

Highest-signal resume keywords
Account ManagementCustomer Success LeadershipSocial Media StrategyCommercial GrowthCommunity Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Social MediaCommunity ManagementBrand StrategyCustomer CareSentiment AnalysisOnboardingAccount RetentionBusiness AdvisoryAI CapabilitiesMarket Expansion
Soft Skills
Strategic PartnershipStakeholder EngagementCoachingProactive AdvisingTeam Leadership
Industry Keywords
Enterprise Customer RelationshipsConsumer BrandsAPACEMEASocial TrendsBest PracticesCommercial Mindset

About the role

Key responsibilities & impact
  • Lead several of BrandBastion’s largest enterprise customer relationships across APAC.
  • Act as a strategic partner to senior stakeholders across social media, marketing, brand, and customer experience.
  • Help customers shape social engagement strategies across community management, moderation, outbound engagement, customer care, sentiment, and brand health.
  • Translate BrandBastion’s technology and AI capabilities into tangible business outcomes.
  • Lead onboarding and expansion across multiple brands and markets within complex global organizations.
  • Own retention, renewals, and commercial growth within accounts.
  • Identify opportunities to deepen adoption and introduce additional BrandBastion solutions.
  • Advise customers on social trends, best practices, and emerging opportunities.
  • Over time, hire, coach, and lead a regional Customer Success team across APAC, potentially expanding into EMEA.

Requirements

What you’ll need
  • Experience working as an Account Director, Client Partner, Social Media Lead, Social Strategist, or senior Customer Success leader.
  • Experience working with large consumer brands.
  • Ability to engage with senior marketing and social leaders.
  • Ability to understand business challenges and proactively advise customers.
  • Deep knowledge of social media, community engagement, and brand strategy.
  • Strong commercial mindset.
  • Ideally based in Australia.
  • Ability to work with customers and colleagues globally.

Benefits

Comp & perks
  • Lead strategic initiatives that impact our Social AI-first approach.
  • Advance into senior leadership roles based on performance.
  • Work with global brands at the forefront of digital engagement.
  • Be part of a fast-growing AI-first company leading the future of Social Engagement.
  • Competitive Market Rate Compensation + 4+ weeks paid time off.
  • Opportunities for global team meets.
  • Flexible, Fully Remote Role.
  • Collaboration with a talented global team.