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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and program management skills in a residential community setting, with a focus on student engagement, conflict resolution, and effective communication. Proficient in managing student accommodations and utilizing student management software to enhance community living experiences.
Highest-signal resume keywords
Residential Life ExperienceProgram ManagementStudent Management SoftwareExcellent Communication SkillsLeadership Role
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Program ManagementStudent AccommodationsConflict ResolutionSchedulingPetty Cash ManagementIncident Follow-UpMaintenance Work OrdersCustomer ServiceOrientation SupportResource Triage
Soft Skills
Outgoing DispositionEnthusiasm for Working with StudentsFlexibilityInitiativeSound Judgment
Tools & Technologies
Student Management Software
Certifications & Qualifications
Bachelor’s DegreeCriminal Background Check
Industry Keywords
Residential CommunityStudent AffairsCo-Curricular ActivitiesNew York City CultureHigh School StudentsCollege-Aged Staff
About the role
Key responsibilities & impact- Build and maintain a strong and safe residential community for approximately 150 students and 20 staff per house
- Oversee student programming from staff proposals through execution, including scheduling
- Support the Residence Hall Director in program management and supervision of Program Advisors
- Attend and co-lead weekly staff meetings
- Manage check-in and check-out days, ensuring customer service and a smooth process
- Manage student and staff interactions using student management software
- Oversee staff scheduling
- Case manage student accommodations and issues, referring them appropriately
- Assist with daily student affairs duties, resource triage, and incident follow-up
- Support and present student orientation and community-building activities
- Manage and track petty cash use among staff
- Attend co-curricular events and activities
- Manage boxed lunch ordering and dissemination
- Submit and follow up on residence-hall maintenance work orders
- Follow curfew and proximity policies when scheduled
- Step in when needed for on-call and backup on-call rotations
- Check email daily for updates
- Work primarily afternoons and evenings, with additional assignments as needed
Requirements
What you’ll need- Must be legally authorized to work in the United States
- Bachelor’s degree
- 2+ years of previous residential life experience (summer camp, boarding school, college campus, etc.)
- Two references required
- Must complete an online training prior to arrival
- Outgoing disposition and enthusiasm for working with high school students and college-aged staff
- Flexible and comfortable taking initiatives
- Ability to use sound judgment, enforce rules, and assume a leadership role
- Interest in New York City culture and comfort exploring it with students
- Excellent verbal and written communication skills
- Excellent command of the English language
- Ability to sit, stand, walk, travel up and down stairs, crouch, stoop, and reach
- Ability to lift up to 25 lbs.
- Must pass a criminal background check and successfully complete all training
- Must use a personal cell phone
- Staff may be required to remain within a 15-minute walk of campus after 11 p.m. on working nights
Benefits
Comp & perks- Housing with a roommate and meals provided
- Chaperone events and trips to local NYC attractions
- Opportunity to work with a passionate team of diverse people
