Student Services Representative

BRANDED

. Serve as the point person for student- and parent-related matters in the pre-college program .

Posted 10/14/2026full-timeNew York City • New York • United StatesJunior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and the ability to manage student and parent interactions effectively. Proficient in administrative support within educational settings, ensuring accurate information flow and adherence to protocols.

Highest-signal resume keywords

Bachelor's DegreeCustomer Service ExperienceMicrosoft Office SuiteCommunication Platforms ExperienceExperience Working With Minors

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Excellent Verbal CommunicationExcellent Written Communication

Tools & Technologies

Orah

Certifications & Qualifications

Criminal Background Check

Industry Keywords

Pre-College ProgramResidential ProgramsAttendance ChecksMissing Student ProtocolStudent Check-Ins and Check-Outs

About the role

Key responsibilities & impact

Serve as the point person for student- and parent-related matters in the pre-college program
Provide support, direction, and real-time communication to students and parents
Ensure accurate information flow between parents, students, program staff, residential life staff, and faculty
Greet and welcome students
Provide accurate information about classes, locations, and campus events
Answer phone and email inquiries professionally
Perform daily attendance checks
Contact parents or guardians regarding unaccounted day students missing from class
Locate missing residential students by checking dorm rooms and classrooms, contacting roommates, and calling mobile phones
Inform parents or guardians after 30–45 minutes when required
Run Missing Student Reports and follow the Missing Student Protocol
Create pastoral notes in Orah on student profiles
Approve, deny, and monitor student check-ins and check-outs daily
Attend weekly WD staff meetings
Chaperone events and trips to local attractions and events
Perform other assigned duties

Requirements

What you’ll need

Must be legally authorized to work in the United States
Bachelor’s degree required
1+ year work experience in settings such as summer camp, boarding school, or college campus
Previous customer service-related experience preferred
Previous experience with youth, such as summer camps or other residential programs, at the administrative supportive level
Previous experience with Microsoft Office Suite
Experience with communication platforms similar to Orah
Three references are required
Must complete online and in-person trainings prior to start of program
Excellent verbal and written communication skills
Excellent command of the English language
Must pass a criminal background check
Must successfully complete all training
Must use a personal cell phone
Ability to sit, stand, walk, travel up and down stairs, crouch, stoop, and reach
Ability to work multiple shifts between 7am-11pm, including some weekends
Ability to work a flexible schedule
Ability to work closely with minors

Benefits

Comp & perks

Opportunity to work with a passionate team of diverse people
Opportunity to chaperone events and trips to local attractions and events
Shift meals