Student Services Representative

BRANDED

. Serve as the point person for student- and parent-related matters .

Posted 10/14/2026full-timeRochester • Minnesota • United StatesJunior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and the ability to provide support and direction to students and parents. Proficient in managing student check-ins, attendance, and utilizing communication platforms like Orah.

Highest-signal resume keywords

Bachelor's DegreeCustomer Service ExperienceMicrosoft Office SuiteCommunication SkillsExperience with Youth Programs

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Excellent Verbal CommunicationExcellent Written Communication

Tools & Technologies

OrahCommunication Platforms

Certifications & Qualifications

Criminal Background Check

Industry Keywords

Student SupportResidential ProgramsAttendance ManagementEvent ChaperoningParent Communication

About the role

Key responsibilities & impact

Serve as the point person for student- and parent-related matters
Provide support, direction, and real-time communication to students and parents
Ensure accurate information flow between parents, students, program staff, residential life staff, and faculty
Greet and welcome students
Provide information about classes, locations, and campus events
Answer phone and email inquiries
Perform daily attendance checks
Contact parents or guardians regarding unaccounted day students missing from class
Locate missing residential students by checking dorm rooms and classrooms, contacting roommates, and calling mobile phones
Inform parents or guardians after 30–45 minutes when necessary
Run Missing Student Reports and follow missing student protocols
Create pastoral notes in Orah on student profiles
Approve, deny, and monitor student check-ins and check-outs
Attend weekly WD staff meetings
Chaperone events and trips to local attractions and events
Perform other assigned duties

Requirements

What you’ll need

Must be legally authorized to work in the United States
Bachelor’s degree required
1+ year work experience (summer camp, boarding school, college campus, etc.)
Previous customer service-related experience preferred
Previous experience with youth, whether at summer camps or other residential programs on the administrative supportive level
Previous experience with Microsoft Office Suite
Experience with communication platforms similar to Orah
Three references are required
Must complete virtual and in-person trainings prior to start of program
Must be able to work multiple shifts between 7am–11pm, including some weekends
Excellent verbal and written communication skills
Excellent command of the English language
Ability to speak another language is a plus
Must pass a criminal background check and successfully complete all training
Ability to use a personal cell phone
Ability to sit, stand, walk, travel up and down stairs, crouch, stoop, and reach

Benefits

Comp & perks

Opportunity to work with a passionate team of diverse people
Opportunity to chaperone events and trips to local attractions and events
Shift meals
Flexible schedule