Student Services Supervisor

BRANDED

. Serve as the lead staff member at the Student Center for Edconic’s Pre-College program .

Posted 10/14/2026full-timeNew York City • New York • United StatesJuniorMid-Level💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and communication skills while managing daily operations at the Student Center. Capable of effectively coordinating staff schedules, providing support to program counselors, and ensuring a positive experience for students and parents.

Highest-signal resume keywords

LeadershipCustomer ServiceStaff SchedulingCommunication SkillsYouth Program Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Bachelor's Degree2+ Years Work ExperienceAttendance ManagementStudent Check-In/Out MonitoringMicrosoft Office SuiteOrah Communication PlatformPronto Communication Platform

Soft Skills

Verbal CommunicationWritten CommunicationCoachingProblem-Solving

Certifications & Qualifications

Criminal Background Check

Industry Keywords

Residential ProgramsSummer CampsBoarding SchoolsCollege CampusesStudent Center Operations

About the role

Key responsibilities & impact

Serve as the lead staff member at the Student Center for Edconic’s Pre-College program
Provide day-to-day leadership, oversight, and scheduling coordination for Welcome Desk Program Counselors
Ensure accurate and timely information flow among parents, students, program staff, residential life staff, and faculty
Oversee daily Welcome Desk operations and ensure coverage during all shifts
Create, manage, and adjust staff schedules for adequate staffing between 7am–11pm
Serve as the primary escalation point for Student Center concerns
Guide, support, and coach Welcome Desk Program Counselors
Assist with onboarding, training reinforcement, and policy adherence
Welcome students and provide accurate information about classes, locations, and campus events
Answer phone and email inquiries professionally
Perform daily attendance checks and contact parents/guardians regarding unaccounted day students
Locate missing residential students by checking dorm rooms and classrooms, contacting roommates, and calling mobile phones
Inform parents/guardians after 30–45 minutes when required
Run Missing Student Reports and involve appropriate staff
Create pastoral notes in Orah student profiles
Approve, deny, and monitor daily student check-ins and check-outs
Chaperone events and trips to local attractions and events
Perform other assigned duties

Requirements

What you’ll need

Must be legally authorized to work in the United States
Bachelor’s degree required
2+ years of work experience
Previous customer service-related experience preferred
Previous experience with youth, summer camps, boarding schools, college campuses, or other residential programs
Previous experience with Microsoft Office Suite
Experience with communication platforms similar to Orah and Pronto
Three references required
Must complete online and in-person training before the program starts
Excellent verbal and written communication skills
Excellent command of the English language
Ability to speak another language is a plus
Must pass a criminal background check
Must successfully complete all training
Must use a personal cell phone
Ability to work multiple shifts between 7am–11pm, including some weekends
Ability to sit, stand, walk, travel up and down stairs, crouch, stoop, and reach

Benefits

Comp & perks

Opportunity to work with a passionate team of diverse people
Opportunity to chaperone events and trips to local attractions and events
Shift meals
Opportunity to work with students, mentors, instructors, and industry experts
Equal opportunity and inclusive work environment