Hard Card Operations Coordinator

Brandt Information Services

. Own and coordinate the end-to-end Hard Card program across all clients from kickoff through production and launch .

Posted 11/5/2026full-timeRemote • United StatesJunior💰 $55,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in project coordination and production management, with a strong focus on maintaining schedules, managing client expectations, and implementing workflow improvements. Proficient in updating SOPs and checklists while ensuring production readiness and on-time delivery.

Highest-signal resume keywords

Project CoordinationProduction ManagementSOP DevelopmentClient CommunicationProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project CoordinationProduction SchedulingWorkflow ImprovementCreative DevelopmentProofing Management

Soft Skills

Clear CommunicationSelf-StarterProblem-Solving

Tools & Technologies

Microsoft 365Adobe Creative Cloud

Industry Keywords

Print FulfillmentHard Card ProgramClient DeliverablesSOPsCreative Production

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own and coordinate the end-to-end Hard Card program across all clients from kickoff through production and launch
Keep schedules, milestones, dependencies, approvals, and deadlines on track
Coordinate clients and internal stakeholders by setting expectations, obtaining inputs and approvals, following up on commitments, and communicating progress, risks, next steps, and ownership
Coordinate creative development and proofing, including sourcing artwork, preparing assets, managing revisions, and routing proofs for review and approval
Coordinate and verify production readiness against standards, SOPs, and checklists
Build and maintain the annual production calendar across all clients
Identify, resolve, or escalate scheduling, handoff, and delivery risks
Identify, implement, and document workflow improvements across Hard Card and Print Fulfillment operations
Maintain SOPs, checklists, and templates
Track operational measures such as on-time delivery, revision cycles, and approval turnaround
Review lessons learned after production cycles and collaborate with production and client-facing teams on improvements
Analyze Hard Card sales trends, best-selling designs, and customer feedback
Support other non-urgent Print Fulfillment initiatives as assigned

Requirements

What you’ll need

Must be US Citizen or Green Card holder
Must reside in the US full time
1–3 years of experience in coordination, production, operations, or a client-facing role for Staff I
3–5 years of experience coordinating projects, production schedules, or client deliverables for Staff II
Experience managing several timelines at once and planning milestones and approvals within a larger calendar
Clear communication of status, next steps, and requests to clients and internal teams
Self-starter who acts on routine issues without waiting for direction and brings a proposed next step when escalating
Working knowledge of creative, proofing, or print production steps, or ability to build it quickly through training
Ability to update SOPs and checklists and suggest specific improvements
For Staff II: ability to independently coordinate the full Hard Card workflow and annual production calendar across all clients
For Staff II: experience setting clear expectations with clients and holding clients and internal teams to deadlines without formal authority
For Staff II: track record of identifying and implementing process improvements
For Staff II: experience creating and maintaining SOPs, checklists, and templates
For Staff II: ability to independently verify production readiness against established standards
Effective use of Microsoft 365 and comfort learning project, workflow, and design tools
Preferred: familiarity with Brandt’s state agency clients, licensing products, or Print Fulfillment workflows
Preferred: familiarity with graphic design, prepress, or print production
Preferred: experience with Adobe Creative Cloud or similar tools

Benefits

Comp & perks

Health insurance, with some plans fully covered for the employee (family members can be added at a discounted rate)
Vision insurance fully covered for the employee (family members can be added at a discounted rate)
Dental insurance available for purchase
Flexible/open paid time off (PTO) policy (available after 30 days of continuous service)
Nine (9) paid holidays
401(k) plan with matching company contributions
Annual year-end performance bonus (3.5% target)
Up to 8 weeks of paid parental leave
Life insurance fully covered by the company
Long-term disability insurance fully covered by the company
Free Udemy account for ongoing professional development and learning
In-house AI trainings provided by the notable system thinkers within the organization