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B
Customer Service Representative – Overnight Shift
BrasilCenter. Assist customers by phone, chat, or email with empathy and efficiency .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong verbal and written communication skills, active listening, and empathy to assist customers effectively. Exhibits attention to detail and a results-oriented mindset while working collaboratively in a team environment.
Highest-signal resume keywords
Strong Verbal Communication SkillsStrong Written Communication SkillsActive ListeningResults-Oriented MindsetAttention To Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
EmpathyCuriosityTeamworkCollaborationProactivityAdaptability
Industry Keywords
Customer AssistanceOmbudsman ServicesAnatelTechnical SupportBilling
About the role
Key responsibilities & impact- Assist customers by phone, chat, or email with empathy and efficiency
- Help resolve questions and provide the best solutions
- Record information in the system with attention to detail
- Work toward targets with a results-oriented approach
- Handle Claro Group inquiries related to ombudsman services, Anatel, technical support, and billing
- Participate in training and receive ongoing support
Requirements
What you’ll need- 18 years of age or older
- Strong verbal and written communication skills
- Active listening and empathy
- Curiosity to understand customers and exceed expectations
- Teamwork and collaboration
- Attention to detail, proactivity, and adaptability
- Results-oriented mindset
- 6-on, 1-off schedule
- 6 hours and 20 minutes per day
- Availability to work weekends and holidays
- Availability to work overnight shifts
- No prior experience required
- Position also available for people with disabilities (PwD)
Benefits
Comp & perks- Transportation allowance
- Meal and/or food allowance
- Life insurance
- Training programs
- Variable compensation
- Profit-Sharing Program (PPR)
- Medical and dental insurance
- Sponsorship of road races
- Discounts on products
- Birthday day off
- Partner company benefits
- Funeral assistance
- Childcare/nanny assistance
- Pet health insurance
- Wellhub (fitness and wellness)
- Comprehensive training
- Young and modern work environment
- Professional development and career growth opportunities
- Internal development programs
- Ongoing support