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Customer Service Representative – Overnight Shift
BrasilCenter. Assist customers by phone, chat, or email with empathy and efficiency .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong verbal and written communication skills, active listening, and empathy to assist customers effectively. Exhibits attention to detail and a results-oriented mindset while managing customer service requests related to ombudsman services and technical support.
Highest-signal resume keywords
Strong Verbal Communication SkillsStrong Written Communication SkillsActive ListeningAttention To DetailResults-Oriented Mindset
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
EmpathyCuriosityTeamworkCollaborationProactivityAdaptability
Industry Keywords
Customer ServiceOmbudsman ServicesAnatelTechnical SupportFinancial Support
About the role
Key responsibilities & impact- Assist customers by phone, chat, or email with empathy and efficiency
- Help resolve questions and provide the best solutions
- Accurately enter information into the system with attention to detail
- Work toward targets with a results-oriented mindset
- Handle Claro Group customer service requests related to ombudsman services, Anatel, technical support, and financial support
Requirements
What you’ll need- 18 years of age or older
- Strong verbal and written communication skills
- Active listening and empathy
- Curiosity to understand customers and exceed their expectations
- Teamwork and collaboration
- Attention to detail, proactivity, and adaptability
- Results-oriented mindset
- Availability to work the overnight shift
- Availability to work a 5-on, 2-off schedule
- 7 hours and 12 minutes of work per day
- Availability to work weekends and holidays as needed
- No professional experience required
- Open to candidates seeking their first job opportunity
Benefits
Comp & perks- Comprehensive training
- A young, modern environment full of opportunities
- Opportunities for learning, growth, and career development
- A culture of recognition, respect, and continuous development
- Modern infrastructure
- Benefits that recognize and support your talent
- Position also open to people with disabilities (PwD)