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Client Partner – 12 Month FTC, Maternity Cover
Brave Bison. Lead and inspire a team spanning Business Directors, Account Directors, Senior Account Managers, Account Managers, and Account Executives .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in performance marketing and team leadership, with a strong focus on managing multi-channel accounts and driving revenue growth. Capable of translating data into strategic initiatives while fostering collaboration and innovation within client services.
Highest-signal resume keywords
Performance Marketing ExpertiseTeam LeadershipMulti-Channel Account ManagementRevenue Growth IdentificationExceptional Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Performance ManagementResource PlanningProject ManagementData AnalysisForecastingClient Services ManagementProposal DevelopmentMargin MonitoringCampaign StrategyNew Business Development
Soft Skills
Organizational SkillsCalm Under PressureCollaborative ApproachCuriosity
Tools & Technologies
Client Services ToolsReporting Automation
Industry Keywords
Digital MarketingPaid MediaOrganic SearchPerformance MarketingClient Relationship Management
About the role
Key responsibilities & impact- Lead and inspire a team spanning Business Directors, Account Directors, Senior Account Managers, Account Managers, and Account Executives
- Own performance management, 1:1s, appraisals, SMART objectives, and performance issues
- Provide pastoral support and development
- Review resource planning and adjust team capacity
- Support hiring needs and recruitment
- Serve as principal operations lead for campaign strategy and escalation point across key client accounts
- Lead QBRs, HBRs, and strategic reviews
- Develop multi-channel account plans with Heads of Delivery
- Set standards for proposals, PCAs, monthly reports, QBRs, and HBRs
- Ensure planning, forecasting, and project management across client accounts
- Own team revenue performance and targets
- Identify and secure new revenue opportunities
- Lead and support new business pitches
- Liaise with Finance on invoicing and monthly billing reconciliation
- Monitor margin and gross profit performance
- Own Client Services roadmap initiatives
- Work with Tech & Innovation to automate reporting
- Improve processes and working practices
- Support assessment and adoption of Client Services tools and systems
- Support marketing in showcasing work externally
- Design and prototype long-term tools, products, and workflow solutions
- Identify structural challenges and develop frameworks to address them
- Work with leadership on best-in-class practices and rollout
- Help the agency anticipate developments in performance marketing, AI, and search
Requirements
What you’ll need- 8 years+ cross digital experience in a fast-paced environment
- Significant senior agency-side experience within performance marketing
- Experience leading teams and clients
- Proven track record managing complex, multi-channel accounts at scale with demonstrable commercial results
- Strong working knowledge across paid media and organic search
- Experience managing and developing client services teams
- History of identifying and converting growth opportunities within existing client relationships
- Understanding of margin and forecasting
- Ability to translate data into strategic direction
- Exceptional communication skills in boardroom presentations, decks, and writing
- Highly organised and calm under pressure
- Curiosity about performance marketing, AI, search evolution, and new channels
- Collaborative approach
Benefits
Comp & perks- Dynamic working: flexible on where and when you work
- Private medical insurance
- Income protection
- Calm Subscription
- 25 days annual leave, increasing to 27 days after three years and up to 30 days
- Christmas closure without using holiday days
- Birthday off
- Summer hours: finish at 15.00 every Friday between June and August
- Unlimited online coaching and mental health support via OpenUp
- Remote working: work abroad for up to one month a year
- Performance and salary reviewed twice a year
- Employee pension scheme
- Enhanced maternity, paternity, and adoption package
- Discounted gym memberships
- Free eye tests