Operations Team Leader

BRE

. Lead, coach and develop a team of Operations Support Co-ordinators .

Posted 10/14/2026full-timeWatford • United KingdomSenior💰 £43,000 - £45,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in team leadership, operational performance analysis, and compliance with ISO standards. Proficient in procurement processes and stakeholder management while maintaining a strong focus on quality and service delivery.

Highest-signal resume keywords

Team LeadershipOperational Performance AnalysisProcurement ManagementISO 9001 ComplianceStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

BREEAM In-Use ManagementPerformance ManagementData AnalysisProcess ImprovementSupplier Management

Soft Skills

Problem-SolvingDecision-MakingOrganizational SkillsCommunication SkillsAdaptability

Tools & Technologies

BREEAM StoreBusiness Administration Software

Industry Keywords

KPI MonitoringService Level AgreementsQuality AssuranceCustomer ServiceOperational Support

About the role

Key responsibilities & impact

Lead, coach and develop a team of Operations Support Co-ordinators
Provide day-to-day guidance, performance management and training
Monitor team performance against KPIs and service level agreements
Oversee BREEAM In-Use cost proposals, registrations, certifications and credit management
Manage BREEAM Store order processing, supplier relationships and fulfilment
Support procurement, purchasing, invoicing and business administration processes
Analyse operational performance data and report to the BPS Operations Manager
Identify and implement process improvements
Handle customer escalations and complaints
Support quality assurance and compliance activities, including ISO 9001 and ISO 17065 adherence
Collaborate with internal stakeholders on service development, system enhancements and operational delivery

Requirements

What you’ll need

Proven experience leading, motivating and managing team performance
Experience within an operational, business support, customer service or administration environment
Knowledge of procurement, purchasing, supplier management or supply chain activities
Strong organisational skills and ability to prioritise effectively
Excellent problem-solving and decision-making abilities
High attention to detail and commitment to quality
Confidence analysing and reporting performance, service or financial data
Strong communication and stakeholder management skills
Proactive, positive and adaptable approach
Ability to work independently while collaborating effectively with colleagues
Must be within commuting distance of the Watford office
Ability to attend the office two times per week
Ability to occasionally travel between Watford and Glasgow locations

Benefits

Comp & perks

Pension scheme – 5% employer-matched contribution
Life assurance – 4x your basic salary
Enhanced maternity package
HealthPartners cashback scheme – Reclaim costs on prescriptions, physiotherapy, dental care, and more
Onsite facilities – Restaurant, nursery, and free parking, including at-cost EV charging points
Hybrid home and office working
Free access to BRE Academy and online learning platform
Professional membership reimbursement
Annual salary review